You can cancel an order from the Google Store before the status changes to 'Prepared to ship'.
Cancel a delivery
To cancel or stop a delivery:
- Go to your Google Store 'Order history' page.
- Find the order with the delivery that you want to cancel.
- Select View or edit order.
- Select Cancel delivery.
- If this isn’t an option, it’s too late to cancel the delivery. You can refuse your delivery or return your order after delivery.
You’ll get an email that confirms your delivery is cancelled.
Tip: If you have many deliveries, you must cancel each delivery separately.
Common situations when you cancel an order
- If your order is split into many deliveries: You can cancel each delivery separately.
- If the cancelled order includes a device trade-in: The trade-in is automatically cancelled. You can place a new order and trade in a device at a different time.
- If your order has already been dispatched: You can refuse the package in person or leave a note on your door. If you’re able to refuse it, you must contact Google Store support to get a refund. If the driver still delivers the package, you can return your order at a later date.
- If you got your order and you're within the return period: You can start a return on the Google Store 'Order history' page. To start a return, select the order that you want to return and follow the on-screen instructions.