JC Chen
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Welcome to the GBP community. Unfortunately, I don't think that support team will let you know, so the option will be likely to claim the ownership and possibly verify the profile to regain the access. 

However, if one of the account can be used to access the profile, click Menu Menu > Business Profile settings > People and access, you may be able to see who can access the profile including the email address. 
Google Business Profile3/9/2025
Can you provide the screenshot of the problem ? 
Google Business Profile3/9/2025
This process may take few hours or days to complete. 

If it stuck for more than 3 days after verification, please contact support team., 
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Google Business Profile3/9/2025
If your business or any of its locations closes, you can update your Business Profile. 
  1. Go to your Business Profile.
  2. To edit your business info:
    • On Google Search: Click Edit profile.
    • On Google Maps: Click Edit profile  Business information.
  3. At the top right, click Hours  Edit   Permanently closed.
  4. Click Save.
Google Business Profile3/9/2025
If it is not caused by the merging (or duplication), I would say no chance to move. The best option would be reply review to let the reviewer know they leave at wrong place and for other users references as well. 


Google Business Profile3/9/2025
Go to Google map and find the profile. 
Click "Suggest edit" and proceed edit the profile information, you may see the option to edit the hindi name.  If you don't see it, change the primary language setting to another, then try again. 
If two profile represent the same business, you can contact support team for merging. 
1 upvote
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Google Business Profile3/9/2025
If you are verified owner, and you have edit the phone number but it didn't reflect on the Google Map (the status could still in pending or reject).
1. Please check if the phone comply with the phone policy.
2. If yes, contact support team for further assistance.

**For the India business, profile owner will be required to submit additional information to verify phone number edits. Note, your edits are pending while we review them and we cannot confirm all phone numbers. Edits may be rejected or undergo automated Google updates. 
If the 2 profile is about the same business and you verify one of them, you can send the merge request to support team.

Google Business Profile1/20/2025
The feature is not available for any type of business. If you don't see the "Booking", it means the category you set is currently not able to use the function.  

More information you might be interested: https://support.google.com/business/answer/6218037#
If the edit was denied, have you checked the address guideline
If the address correct and comply with policy, it would best to contact support team to check the details. 
Google Business Profile1/5/2025
我看目前狀態是暫停營業,該狀態下營業時間應無法正常更新喔!
查看目前地圖顯示名稱中有"籌備中",請問是否已經正式開業了呢?  如果已經開業,先將狀態更改回來後嘗試看看。

至於名稱部分,請您留意不要使用特殊字元且請跟營業招牌相符,例如: 麻賽客24h自助桌遊麻將館

以上編輯,可以嘗試透過Google地圖的「提出修改建議」來嘗試編輯看看。

Are you referring to the review on Google Map?

As for the ownership issue, you can transfer primary ownership of a Business Profile to business account. 
Google Business Profile1/5/2025
您的商家名稱為? 
要更新的營業時間是?
是否有嘗試個別編輯 (先單獨編輯名稱,後再編輯營業時間),如果有,一樣都是被拒絕嗎?
Google Business Profile1/5/2025
What is the reason for name change?  
Have you verify the profile? 
Please confirm the following:
  • Which business profile you are referring to and what is the correct address
  • Have you verify the profile? 
  • The edit was denied ?  
Google Business Profile12/29/2024
如果您是擁有者,應能於後台編輯變更自己為主要擁有者。

然而,如果沒有此層級身分,你便無法進行此編輯,亦無法透過客服。
不過您有機會透過要求擁有權的程序來要求轉移所有權; 如果在3天內未獲得回覆或被拒絕,將有機會提出申訴或驗證所有權以取回所有權,更多請點擊此處
Which two profile you are referring to ?  Have you verify one of them?   
Google Business Profile12/19/2024
As it states, it means you've try all the available method but yet completing the verification after several attempts.  It would better to contact support team to see if anything wrong during process. 

Or you could start over the verification process. 
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您是用商家的帳號上傳的照片?  還是用您個人帳號上傳的呢?
Google Business Profile12/18/2024
I tried my end, it does show up.

Google Business Profile12/17/2024
I can find it on Search through the following query:
  • Punta Gorda visitor center
  • Punta Gorda & Englewood Beach visitor
  • Englewood Beach visitor center
  • Convention Bureau in Punta Gorda
  • visitor center near by Punta Gorda

If you just search "Punta Gorda" or "Englewood Beach" and not specify other details, the search result is most likely showing the location info in general, instead of the business info specifically. 
Google Business Profile12/17/2024
This is the business you mentioned: https://maps.app.goo.gl/E4hcTQsxBUBWwPS36 ? 
Google Business Profile12/16/2024
首先,Google有限定特定類別出現以下的服務:
  • 預約。
  • 訂位。
  • 訂餐。
  • 訂購。

如果說沒有出現,則該類別是限制沒有辦法從商家後台去設定。

目前來說,會需要熊貓那邊設定串接好,待Google系統這邊抓取到資訊後會帶入。您可以聯絡熊貓業務,確認一下他們那邊是否能協助相關設定。
Google Business Profile12/16/2024
What is the business name/address? 
What did support say about this situation?  

Google Business Profile12/16/2024
請問你的商家類別目前設定是?
Google Business Profile12/16/2024
If you are referring to the Editorial summaries like below, it can't be edited.


Please note that Google don't remove summaries for being unclear or negative. They only remove the following:
  • Keywords and review snippets that have been associated with an unrelated place.
  • Editorial summaries that describe services the business doesn't offer.
If you’d like to report a description that you believe fits one or both of these cases, use contact us so that Google can review it.
Google Business Profile12/16/2024
It means the profile is still pending for creation, it usually take up to 3-14 days. 

 
Please note that the team will check on the eligibility. Only eligible business can be verified. Review Guideline here.

Google Business Profile12/16/2024
目前我所知是可以透過供應商端設定以及商家後台設定:

自己商家後台設定,可以嘗試以下操作步驟:
  1. 前往商家檔案。
  2. 編輯線上訂餐選項的步驟如下:
    • 若是使用 Google 搜尋,請選取「訂餐服務」。
    • 若是使用 Google 地圖,請依序選取「編輯商家檔案」「訂餐服務」。
  3. 在「你的服務供應商」下方,點擊「新增連結」
  4. 將您商家的熊貓連結貼上後儲存


Google Business Profile12/13/2024
Have you verify the profile? 
If you have, please login to the management account then edit the address. 
If not, you can "suggest edit" to report the change. This would take time for team reviewing. Meanwhile, you can undergo verification
Google Business Profile12/13/2024
What is the status after editing?   Is it pending review ? 
Please provide business name or screenshot showing the problem you've mention
Google Business Profile12/11/2024
What is the current status? 

Have you follow the step here to verify the proifle: https://support.google.com/business/answer/7107242?hl=en ?



Google Business Profile12/8/2024
If this is the walk-in store and you have a permanent store signage, you can follow the steps in the link below to verify your business: https://support.google.com/business/answer/7107242?hl=en
 
Please note that only eligible business can be verified. Review Guideline here.

 
Google Business Profile12/8/2024
Please describe the problem in details so such what step you encounter the issue? 
Google Business Profile12/8/2024
若已經完成影片驗證但卡在處理中狀態,此問題需要直接與客服聯絡來處理。


Google Business Profile12/5/2024
Is it about your Gmail account or profile? 
Please describe your issue in details.

Google Business Profile12/3/2024
Have you complete the verification ? What is the current status?
Google Business Profile11/19/2024
Please provide more details such as business name and where did you see the incorrect information? 
Google Business Profile11/19/2024
For this issue, please direct contact support team. Please be sure the profile comply with guideline here.
Google Business Profile11/4/2024
So what is the current status shown in dashboard?  Pending? 

Please also provide the business name and address. 
Google Business Profile11/3/2024
Have you complete the verification process?   What is the current status?
Google Business Profile11/3/2024
If they are the different business and the old business at the location is closing, you can report that profile as permanently closed.
1 upvote
Recommended answer
Google Business Profile11/3/2024
Do you mean you move from location A to B ? Are they the same business in general?  Or you've rebranding or providing different products or services? 
Google Business Profile11/3/2024
Sometimes it means the review may be detected by system and in process of removing, or there are other technical reason. 

Can you provide which profile and review ?  If there is an issue, I report on Google map may get the same result. 
Google Business Profile11/3/2024
It should not be longer than 2 weeks. I would suggest contact support team directly: https://support.google.com/business/gethelp?sjid=4740163252018526534-AP&authuser=0


Have you verify the profile?    Please also provide the business name and address. 
Google Business Profile11/3/2024
Does this the profile(https://maps.app.goo.gl/7LiX6LWZh6twg5kZ8) you refer to ? 
If yes, it appears the number has already removed for both Google map and snippet.
Google Business Profile11/3/2024
我目前在此論壇內看到類似問題,且目前看來上述6張照片未重複出現在地圖上,也許是某些設定造成此特定狀況。

我會建議您嘗試清除此Google地圖 cache (暫存),注意這樣做會清除Google地圖的檔案資料(如同重新安裝),您將需要重新登入;在完成後,在觀察一下此狀況是不是有改善。
It looks you've entered verification code but it still stuck in pending. If it's already pending for more than 5 days, you can use this contact form: https://support.google.com/business/gethelp?sjid=4740163252018526534-AP&authuser=0

Please note that only eligible business can be verified. Review Guideline here.

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