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Enhancing spam protection in Google Drive
Google Drive•5/10/2023
Hello everyone,
What’s changing
There will now be a dedicated spam folder within Google Drive to host unwanted files that are shared with you containing spam or abusive content. When an unsolicited file is moved to the spam folder, you will be unsubscribed, preventing all comment, sharing, and mobile push notifications for the file. Once unsubscribed, you will not be able to find the file anywhere in Drive outside of your spam folder.
Similar to how the spam folder works in Gmail, automatic classifiers will redirect files that Drive strongly suspects to be unwanted to the spam folder. You will also be able to manually move Drive, Docs, Sheets, Slides, Sites, and Forms files in and out of the spam folder. After a file has resided within the spam folder for over 30 days, it will be permanently removed from Drive.
Spam Folder

Who’s impacted
End Users
Why it’s important
This feature improves the security of Google Drive by giving users a new way to suppress potentially malicious content to stay safe and distraction free. We’ve offered best-in-class Gmail and Drive spam, phishing, and malware prevention for years, but Drive has lacked a spam folder, similar to the Gmail spam folder, to place unwanted content. By introducing a spam view, we’re simultaneously giving users more control over their content while blocking harmful files without risking impact to our users.
Additional details
You will see the new spam folder on the Drive homepage on Web, Android, iOS and Drive for Desktop.
Learn more here: “Mark or Unmark Spam in Drive” or Report a violation.
Let us know if you have any comments or questions.
Best,
Satish
Recovering deleted Files and Photos
Google Drive•3/2/2023
If you can’t find a file in Google Drive, you can use these tips to try to recover them:
For Google Drive, please see these help topics, Delete and restore files in Google Drive and recovering files. Whatsapp files/backups are NOT recoverable.
1) Restore files you deleted
If you deleted something recently using Google Drive or the Google Drive desktop app, you might be able to restore the file yourself.
Restore from your Trash by going to drive.google.com/drive/trash on your computer.
2) Try Advanced Search (How to)
3) Nothing else working? Recover your file here.
If you think that someone accessed your Google Drive without your permission, we recommend taking steps to make your account more secure.
If you're using a free Google account or a Google One account, complete this form: Contact a Google Drive Specialist.
If you use a Workspace (business or school/education) or G Suite account, you need to contact your Account Administrator.
For files, if the file or files have been removed from Google Drive Trash, there may still be a small window of time for a Drive Specialist to recover them if they were deleted no more than 25 days.
Please be aware that recovery of permanently deleted data is not guaranteed.
For Google Photos, see this about recovering photos & videos. Google Photos also has a help community. Photos/videos permanently deleted from Google Photos are NOT recoverable.
Have a question about YouTube? Check here first!
Google Drive•3/2/2023
Hi everyone,
If you have a YouTube-related question, see below for all FAQs. For many timely support issues, you can also get help directly from YouTube teams.
See below for answers to YouTube's most frequently asked questions:
- Frequently asked questions
- General Troubleshooting Tips
- FAQs on Hijacked/Hacked Accounts
- If you believe your YouTube account has been hijacked, fill out this form. If you can’t access the form, check out these help resources.
Thanks,
Satish
Reply to Sorting files alphabetically A-Z
Google Drive•2/17/2023
Hey everyone,
A special thanks to all of you for helping identify an issue in Google Drive!
The engineering teams have been notified of this issue and have identified a solution. Please bear with us while we roll out this fix, and please let us know if this issue persists.
Thank you.
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Google Calendar•7/1/2022
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We are investigating reports that iPhone users on iOS 12.5.5 devices with Google Calendar version 22.23.0 are unable to open the Google Calendar app.
To fix the issue, please update your app to the latest version (22.23.1) here.
We appreciate your patience.
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