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Fix account sync issues

If your Android device is having problems syncing with your Google Account, you could see a message ("Sync is currently experiencing problems. It will be back shortly.") or an icon Sync issue.

Most sync issues are temporary. Usually, your account will sync again after a few minutes. But if you keep having sync issues, try the solutions below.

Note: Some of these steps work only on Android 8.0 and up. Learn how to check your Android version.

Try manually syncing your Google Account

  1. Open your device’s Settings app Settings app.
  2. Tap Users & accounts. If you have more than one account on your device, also tap the one you want.
  3. Tap Account sync.
  4. Tap More More and then Sync now.

If your device syncs, your issue is fixed.

Try common sync solutions

After each troubleshooting step below, try manually syncing to see whether sync works.

Troubleshoot with basic steps

Check that auto-sync is on

If you want sync to happen automatically, keep auto-sync turned on.

Learn how to auto-sync your apps and accounts.

Make sure your internet connection works

For sync to work, you need an internet connection.

To test your connection, open a browser (like Chrome or Firefox) and load a website. If the website doesn't load or you can't connect, learn about connecting to Wi-Fi or connecting to mobile data.

Check whether you're having account issues

For sync to work, you need to be able to sign in to your Google Account.

Make sure that you can sign in to your Google Account in other ways and on another device. For example, try checking your Gmail using your computer's browser.

Check for Android updates

System updates can bring improvements that may fix your issue.

To check for and install system updates:

  1. Open your device's Settings app Settings app.
  2. Near the bottom, tap System and then System updates. (If needed, first tap About phone or About tablet.)
  3. You'll see your update status. Follow any on-screen steps.

Troubleshoot with advanced steps

Force sync your account

Option 1: Change date & time settings

You can try to force sync your account by manually resetting your time settings.

  1. Open your device's Settings app Settings app.
  2. Tap System and then Date & time.
  3. Turn off Automatic date & time and Automatic time zone.
  4. Manually change the date and time so that both are wrong.
  5. Tap Home Home.
  6. Open your device's Settings app and then Date & time again.
  7. Manually change the date and time so that both are right again.
  8. Turn on Automatic date & time and Automatic time zone.

Option 2: Force sync using Phone app (phones only)

You can try to force sync your account on your phone using the Phone app.

  1. Open your phone's Phone app phone.
  2. Tap the Keypad Dialpad.
  3. Dial *#*# CHECKIN #*#* (*#*#2432546#*#*).
  4. Tap the green Phone .

You'll see a notification letting you know whether your phone was able to sync.

Clear cache & data

Step 1: Back up contacts

If you've saved any contacts since you last synced, first back up your contacts.

  1. Open your device's Contacts app Contacts.
  2. Tap Menu Menu and then Settings.
  3. Tap Export. If needed, tap Allow.
  4. Pick a location, like your Drive.
  5. Tap Save.

Step 2: Clear cached data

After backing up any new contacts, you can clear your device's cached data.

  1. Open your device's Settings app Settings app.
  2. Tap Storage and then Free up space.
  3. Tap Back Back twice.
  4. Tap Apps & notifications and then App info.
  5. Tap Contacts and then Storage.
  6. Tap Clear data and then OK.

Step 3: Restore contacts

If you backed up your contacts, you can restore them:

  1. Open your device's Contacts app Contacts.
  2. Tap Menu Menu and then Settings.
  3. Tap Import and then .vcf file.
  4. Pick the .vcf file that you exported.

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Amy

Amy is an Android expert and author of this help page. Leave her feedback below about the page.

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