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One-year extended repair program for Pixel 4 XL

For certain power-related issues, Google offers a one-year repair program for Pixel 4 XLs purchased in the US, Singapore, Canada, Japan, and Taiwan.

 

If you’re eligible, for up to one year after your warranty expires, Google will provide repair or replacement at no cost.

Issues that may be covered

The issues must be related to:

  • Not able to turn on the phone.
  • The phone restarts or shuts down randomly without a manual restart or shutdown.
  • Charging with an adapter.
  • Wireless charging.
  • The phone’s battery drains significantly faster than earlier in its use.

For any other issues with your phone, you can: 

Replace your phone

To check if your Pixel 4 XL is eligible for the extended repair or replacement program, contact us.

The replacement program does not apply to Pixel 4 XLs bought in the countries listed below. The eligible devices are processed there as part of their normal 2-year manufacturer's warranty.

  • Australia
  • France
  • Germany
  • Ireland
  • Italy
  • Spain
  • UK

Related resources

If you’re eligible, for up to one year after your warranty expires, Google will provide repair or replacement at no cost.

Issues that may be covered

The issues must be related to:

  • Not able to turn on the phone.
  • The phone restarts or shuts down randomly without a manual restart or shutdown.
  • Charging with an adapter.
  • Wireless charging.
  • The phone’s battery drains significantly faster than earlier in its use.

For any other issues with your phone, you can: 

Check if you’re eligible for the extended repair program

These phones are eligible for the extended repair program:

  • Pixel 4XL phones that were purchased on Google Store.
  • Pixel 4XL users who still have issues after troubleshooting.

If you’re eligible, contact us.

Tip: Contact the seller for support of the repair with your limited warranty if you:

  • Purchased your phone from a third party, like a mobile carrier.
  • Are eligible for the program after troubleshooting.

Related resources

If you’re eligible for this program, you may receive a repair at no cost for up to one year after your warranty expires.

Issues that may be covered

The issues must be related to:

  • Not able to turn on the phone.
  • The phone restarts or shuts down randomly without a manual restart or shutdown.
  • Charging with an adapter.
  • Wireless charging.
  • The phone’s battery drains significantly faster than earlier in its use.

For any other issues with your phone, you can: 

Repair your phone

Important: If your Pixel 4 XL has any damage that prevents Google from repairing it, like a cracked screen, the issue needs to be fixed before investigating the power-related issue. In some cases, you may pay a fee to fix the damage.

To check if your Pixel 4 XL is eligible for repair, you can bring your device to the nearest Communication Test Design (CTDI). If your phone isn't eligible for repair through the one-year extended repair program, then you may pay a fee to repair your phone.

Tip: Before you bring in your phone or send for repair, back up your data to your Google Account:
  1. Open your phone's Settings app.
  2. Tap System and then Backup and then Backup.

About the repair program

Important: To verify eligibility, when Google or an authorized service provider, like Asurion or uBreakiFix, receives your phone, before the repair, they inspect it and confirm any issues.

The repair program does not apply to Pixel 4 XLs bought in the countries listed below. The eligible devices are processed there as part of their normal 2-year manufacturer's warranty.

  • Australia
  • France
  • Germany
  • Ireland
  • Italy
  • Spain
  • UK

Related resources

If you’re eligible, for up to one year after your warranty expires, Google will provide repair or replacement at no cost.

Issues that may be covered

The issues must be related to:

  • Not able to turn on the phone.
  • The phone restarts or shuts down randomly without a manual restart or shutdown.
  • Charging with an adapter.
  • Wireless charging.
  • The phone’s battery drains significantly faster than earlier in its use.

For any other issues with your phone, you can: 

Replace your phone

To check if your Pixel 4 XL is eligible for the extended repair or replacement program, contact us.

The replacement program does not apply to Pixel 4 XLs bought in the countries listed below. The eligible devices are processed there as part of their normal 2-year manufacturer's warranty.

  • Australia
  • France
  • Germany
  • Ireland
  • Italy
  • Spain
  • UK

Related resources

If you’re eligible, for up to one year after your warranty expires, Google will provide repair at no cost.

Issues that may be covered

The issues must be related to:

  • Not able to turn on the phone.
  • The phone restarts or shuts down randomly without a manual restart or shutdown.
  • Charging with an adapter.
  • Wireless charging.
  • The phone’s battery drains significantly faster than earlier in its use.

For any other issues with your phone, you can: 

Repair your phone

Important: If your Pixel 4 XL has any damage that prevents Google from repairing it, like a cracked screen, the issue needs to be fixed before investigating the power-related issue. In some cases, you may pay a fee to fix the damage.

To check if your Pixel 4 XL is eligible for repair, you can either:

If your phone isn't eligible for repair through the one-year extended repair program, then you may pay a fee to repair your phone.

Tip: Before you bring in your phone or send for repair, back up your data to your Google Account:
  1. Open your phone's Settings app.
  2. Tap System and then Backup and then Backup.

About the repair program

Important: To verify eligibility, when Google or an authorized service provider, like Asurion or uBreakiFix, receives your phone, before the repair, they inspect it and confirm any issues.

The repair program does not apply to Pixel 4 XLs bought in the countries listed below. The eligible devices are processed there as part of their normal 2-year manufacturer's warranty.

  • Australia
  • France
  • Germany
  • Ireland
  • Italy
  • Spain
  • UK

Related resources

The repair program applies only to the countries listed above. It also does not apply to Pixel 4 XLs bought in the countries listed below. The eligible devices are processed there as part of their normal 2-year manufacturer's warranty.

  • Australia
  • France
  • Germany
  • Ireland
  • Italy
  • Spain
  • UK

For any other issues with your phone, you can: 

Related resources

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