For certain power-related issues, Google offers a one-year repair program for Pixel 4 XLs purchased in the US, Singapore, Canada, Japan, and Taiwan.
If you’re eligible, for up to one year after your warranty expires, Google will provide repair or replacement at no cost.
Issues that may be covered
The issues must be related to:
- Not able to turn on the phone.
- The phone restarts or shuts down randomly without a manual restart or shutdown.
- Charging with an adapter.
- Wireless charging.
- The phone’s battery drains significantly faster than earlier in its use.
For any other issues with your phone, you can:
- Browse the Pixel Phone Help Center.
- Go to the Google Pixel Help Community.
- Ask your question to our X account @MadeByGoogle.
Replace your phone
To check if your Pixel 4 XL is eligible for the extended repair or replacement program, contact us.
The replacement program does not apply to Pixel 4 XLs bought in the countries listed below. The eligible devices are processed there as part of their normal 2-year manufacturer's warranty.
- Australia
- France
- Germany
- Ireland
- Italy
- Spain
- UK
Related resources
If you’re eligible, for up to one year after your warranty expires, Google will provide repair or replacement at no cost.
Issues that may be covered
The issues must be related to:
- Not able to turn on the phone.
- The phone restarts or shuts down randomly without a manual restart or shutdown.
- Charging with an adapter.
- Wireless charging.
- The phone’s battery drains significantly faster than earlier in its use.
For any other issues with your phone, you can:
- Browse the Pixel Phone Help Center.
- Go to the Google Pixel Help Community.
- Ask your question to our X account @MadeByGoogle.
Check if you’re eligible for the extended repair program
These phones are eligible for the extended repair program:
- Pixel 4XL phones that were purchased on Google Store.
- Pixel 4XL users who still have issues after troubleshooting.
If you’re eligible, contact us.
Tip: Contact the seller for support of the repair with your limited warranty if you:
- Purchased your phone from a third party, like a mobile carrier.
- Are eligible for the program after troubleshooting.
Related resources
If you’re eligible for this program, you may receive a repair at no cost for up to one year after your warranty expires.
Issues that may be covered
The issues must be related to:
- Not able to turn on the phone.
- The phone restarts or shuts down randomly without a manual restart or shutdown.
- Charging with an adapter.
- Wireless charging.
- The phone’s battery drains significantly faster than earlier in its use.
For any other issues with your phone, you can:
- Browse the Pixel Phone Help Center.
- Go to the Google Pixel Help Community.
- Ask your question to our X account @MadeByGoogle.
Repair your phone
Important: If your Pixel 4 XL has any damage that prevents Google from repairing it, like a cracked screen, the issue needs to be fixed before investigating the power-related issue. In some cases, you may pay a fee to fix the damage.
To check if your Pixel 4 XL is eligible for repair, you can bring your device to the nearest Communication Test Design (CTDI). If your phone isn't eligible for repair through the one-year extended repair program, then you may pay a fee to repair your phone.
- Open your phone's Settings app.
- Tap System
Backup
Backup About the repair program
Important: To verify eligibility, when Google or an authorized service provider, like Asurion or uBreakiFix, receives your phone, before the repair, they inspect it and confirm any issues.
The repair program does not apply to Pixel 4 XLs bought in the countries listed below. The eligible devices are processed there as part of their normal 2-year manufacturer's warranty.
- Australia
- France
- Germany
- Ireland
- Italy
- Spain
- UK
Related resources
If you’re eligible, for up to one year after your warranty expires, Google will provide repair or replacement at no cost.
Issues that may be covered
The issues must be related to:
- Not able to turn on the phone.
- The phone restarts or shuts down randomly without a manual restart or shutdown.
- Charging with an adapter.
- Wireless charging.
- The phone’s battery drains significantly faster than earlier in its use.
For any other issues with your phone, you can:
- Browse the Pixel Phone Help Center.
- Go to the Google Pixel Help Community.
- Ask your question to our X account @MadeByGoogle.
Replace your phone
To check if your Pixel 4 XL is eligible for the extended repair or replacement program, contact us.
The replacement program does not apply to Pixel 4 XLs bought in the countries listed below. The eligible devices are processed there as part of their normal 2-year manufacturer's warranty.
- Australia
- France
- Germany
- Ireland
- Italy
- Spain
- UK
Related resources
If you’re eligible, for up to one year after your warranty expires, Google will provide repair at no cost.
Issues that may be covered
The issues must be related to:
- Not able to turn on the phone.
- The phone restarts or shuts down randomly without a manual restart or shutdown.
- Charging with an adapter.
- Wireless charging.
- The phone’s battery drains significantly faster than earlier in its use.
For any other issues with your phone, you can:
- Browse the Pixel Phone Help Center.
- Go to the Google Pixel Help Community.
- Ask your question to our X account @MadeByGoogle.
Repair your phone
Important: If your Pixel 4 XL has any damage that prevents Google from repairing it, like a cracked screen, the issue needs to be fixed before investigating the power-related issue. In some cases, you may pay a fee to fix the damage.
To check if your Pixel 4 XL is eligible for repair, you can either:
- Bring your device to the nearest Asurion or uBreakiFix location.
- Start the process online through Google’s repair center.
If your phone isn't eligible for repair through the one-year extended repair program, then you may pay a fee to repair your phone.
- Open your phone's Settings app.
- Tap System
About the repair program
Important: To verify eligibility, when Google or an authorized service provider, like Asurion or uBreakiFix, receives your phone, before the repair, they inspect it and confirm any issues.
The repair program does not apply to Pixel 4 XLs bought in the countries listed below. The eligible devices are processed there as part of their normal 2-year manufacturer's warranty.
- Australia
- France
- Germany
- Ireland
- Italy
- Spain
- UK
Related resources
The repair program applies only to the countries listed above. It also does not apply to Pixel 4 XLs bought in the countries listed below. The eligible devices are processed there as part of their normal 2-year manufacturer's warranty.
- Australia
- France
- Germany
- Ireland
- Italy
- Spain
- UK
For any other issues with your phone, you can:
- Browse the Pixel Phone Help Center.
- Go to the Google Pixel Help Community.
- Ask your question to our X account @MadeByGoogle.