How to fix: Extraneous text

Remove extraneous text, such as promotions, from this value
One or more of the attributes associated with your product offer may contain either promotional text or text that is irrelevant for the attribute.

For example, say one of your products is a green couch, and within the value you submit for the description [description] or title [title] attribute for this product you include the phrases "Best Price Guarantee", "30 Day Money Back Guarantee", or "Free Shipping". These phrases are considered promotional text and should not be included in the description attribute for this product because they are an irrelevant part of the description.

To resolve this issue and improve the quality of your offer, remove the promotional or irrelevant text from the attribute.


Step 1: See the affected products

  1. Sign in to your Merchant Center account.
  2. Select Products on the navigation menu, then click Diagnostics.
  3. Click the Item issues tab to see current issues affecting your products.

To download a list (.csv) of all affected products for all issues:

  • Click the download button Download next to the filter button Download, beneath the graph and above the list of issues.

To download a list (.csv) of all affected products for a particular issue:

  • Find the issue under the “Issue” column, then click the download button Download at the end of the row.

To see a list of up to 50 products with this particular issue:

  • Find the issue under the “Issue” column, then click View examples in the “Affected items” column.

Step 2: Remove the extraneous text

  1. Filter the download report so that you can only see products with:
    “Issue title” = Extraneous text
  2. Search your product data for those products (using the ID). Make sure each of your offers has a unique set of attributes or attribute values.
  3. Remove any promotional text.

Step 3: Resubmit your product data

  1. After you’ve updated your product data, resubmit it using one of these methods:
  2. Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.

    Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.

Related links

Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

Clear search
Close search
Google apps
Main menu
Search Help Center