How to fix: Inconsistent value: availability [availability] for MHSLF (full)

When someone clicks a local inventory ad or free local product listing on Google, they expect to see the same availability on your landing page as they see in the ad or listing. You may be paying for wasted clicks if someone clicks on a product and then returns to Google because the product is not available for purchase.

• Availability mismatches were found between your local inventory data and your landing pages. You should have received an email asking you to update your data by a certain date so that the values in your data are consistent with those on your landing page. If mismatching data is detected after this date, your account will be suspended and will no longer be eligible to show your local products in ads and free listings.
• For a product to be considered in-store, it must be available in the store at the moment. For merchants that have "Pickup in store", the pickup time should be shorter than 24 hours. Items shipped to store aren't considered in stock, but you can opt into the pickup later feature to show those products.

Instructions

The merchant-hosted local storefront (full) implementation shows the availability of a product at a specific store. Accordingly, a click from a merchant-hosted local storefront (full) local inventory ad or local listing must direct to a product landing page which displays the availability of the product at a specific store.

Storefront Type	Feed Source	Availability Attribute
Full	Local Products Inventory Feed	Availability [availability]

Step 1: Ensure that availability in your inventory data matches availability on your landing page

1. Investigate your update process to see what could be causing the problem:
   • Check the warning email for examples of products that were disapproved. Look for a common problem in your product data that could cause availability mismatches.
   • Make sure you’re updating your landing page and data at the same time. Schedule an upload or use the Content API to immediately update your inventory data. This scheduling helps make sure Google has the same data that is displayed on your landing page.
   • Make sure your landing page explicitly indicates in-store availability of the product. You can use terms like “available in store” or “in-stock at store” to show the product availability. If you don’t want to explicitly indicate in-store availability, make sure you indicate when a product is “out of stock” in the store.
   • For a product to be considered in-store, it has to be available in the store at the moment. For merchants that have "Pickup in store", the pickup time should be shorter than 24 hours. Items shipped to store aren't considered in stock, but you can opt into the pickup later feature to show those products.
2. After you’ve addressed the problem, update the availability [availability] attribute in your inventory data to match your landing page.

Step 2: Resubmit your inventory data

After you’ve updated your inventory data, resubmit it using one of the methods below:

• Upload a feed
• Submit through the Content API

Step 3: Wait for your data to be re-crawled

Google will crawl the products listed in your Merchant Center account. If Google detects that your inventory data availability now matches your landing page availability, your account suspension will be lifted and you will be able to serve local inventory ads and free local product listings again.

If you’re working with a third-party platform, some of these instructions may not apply to you. Refer to your third-party platform for instructions on how to resolve the issue and request a review. Learn how to find support if you use a non-Google platform.

Tips

Compare the store-specific availability in your inventory data to your store-specific landing page

1. Find the link for merchant-hosted local storefront [link_template] attribute for the example product included in your warning email.
2. Replace the store code [store_code] value in the link for merchant-hosted local storefront [link_template] with the store code value included in your warning email.
3. Paste the link for merchant-hosted local storefront [link_template] value into your browser to trigger your store-specific product landing page. The availability listed on this page must match the value submitted for the availability [availability] attribute in your local products inventory feed.

Example:

• ID [id]: 7
• Store code [store_code]: 123
• Availability [availability]: in stock
• Link for merchant-hosted local storefront [link_template]: https://www.example.com/products/7&store={store_code}
• Link to store-specific landing page: https://www.example.com/products/7&store=123