About Shopping Actions payments to merchants

Shopping Actions US + Shopping Actions France

This article explains how you’ll be billed and paid when you participate in Shopping Actions.

How it works

Each day, Google will determine whether you’re owed a balance from your Google Payments account (visible via Merchant Center). If your disbursement threshold is reached (by default $1), then Google will automatically transfer the amount due via an ACH transfer to the bank account configured in Merchant Center. The transferred funds will correspond to order shipments that occurred before your settlement period (14 days). That is, on a given day, you'll receive payments for orders that were shipped at least 14 days ago

All refunds, appeasements, commissions and other Google charges are deducted from disbursements. You’ll receive bank transfers for all orders after the products have shipped to customers. Learn more about managing orders

You can review all order-level and item-level credits and debits between you and Google on your settlement report.

  • Merchants that joined Shopping Actions before July 21, 2019 will receive payments on a different schedule than those who joined after - unless your statement report states otherwise.

  • In exceptional situations, such as suspected fraud or violations of Shopping Actions policies, Google may further delay your payments. Review the Shopping Actions terms of service for details.

About commissions

These are the commissions you’ll be charged when you participate in Shopping Actions.
  • Shopping Actions sales commission: This is the commission fee on all sales, including refunds and adjustments in a calendar month. This commission is based off of categories on the Shopping Actions rate card, and includes any applicable commission discounts.

    • Shopping Actions sales commission discounts are part of our retailer standards incentives program. For example, if a merchant is usually charged at a 12% rate and a 15% discount is applied to the 12% commission rate, the final rate would be around 10.2%.

  • Shopping Actions shipping commission fee: This is the commission on any shipping fees that are associated with orders. Here, commission rate is an average blended rate of the commission rate for items in the order multiplied by the shipping cost associated with the order.

  • Shopping Actions return shipping fee: This is the fee associated with returned orders to recoup the cost of shipping returns shipping (check the terms of service for the rate). If there are multiple returns from a single order, it's possible to have multiple return shipping charges for the same order. Note: Google only bills for return shipments when you approve the return. If you reject a return, Google will not bill you for the shipping fee. In case of refund or partial returns, commissions on refunded items are returned to the merchant at a blended commission rate calculated at the total order level.

  • Shopping Actions issue-related refund and replacement fee: This amount represents Google-provided refunds for reasons including but not limited to the following:

    • Package or item missing
    • Incorrect item sent
    • Incorrect price charged
    • Item damaged, defective, or expired
    • Returns

Situations where Google won’t issue you a refund

There are three situations where you won’t be paid for your losses:

  • Orders that aren’t marked as shipped: If you ship orders that have been canceled by the customer, Google will cancel these shipments and won’t issue you a refund.
  • Orders that aren’t shipped within three days: Orders that haven’t been shipped within three days will be automatically canceled. You will be responsible for return costs for all canceled orders.
  • Orders fulfilled during the “in progress” state: Once a customer orders an item, the order will be marked “in progress”. It can take up to 30 minutes or more for it to move to “pending shipment”. The customer can cancel the order any time before it moves to “pending shipment”. If you fulfill an order before it moves to the “pending shipment” stage and the customer cancels the order, you will be responsible for any return costs.

Need to appeal?

Submit your request to Shopping Actions support, and someone will follow up with you.

Related links

Need help? Click here to contact Shopping Actions support.

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