About Shopping Actions payments to merchants

Shopping Actions US + Shopping Actions France
Shopping Actions is changing in the US! As a result, Merchant Center Help Center articles have been updated to support all versions of the experience. Learn more about the changes here


This article explains how you’ll be billed and paid when you participate in Shopping Actions.

How it works

If you joined Shopping Actions after July 23, 2020

Each day, Google will send separate transactions to your selected payment service provider, once certain checks are passed. Once your Merchant Center account is linked to your payment service provider, you’ll be able to check your payment service provider log for bank disbursements.

Note: Linking to a payment service provider enables backend payment processing and transaction support, and doesn’t impact customers’ buying options. Payment service providers may charge you a fee for payment processing. These fees will be negotiated between you and the payment service provider. 

United States

In some states, Google is responsible for collecting and remitting taxes to state tax authorities. In states where marketplace facilitator tax applies, Google collects sales tax. Details on form 1099 should be obtained directly from the selected PSP. 

If you operate in the US and have not yet migrated to the new experience, or if you operate in France

Each day, Google will determine whether you’re owed a balance from your Google Payments account (visible via Merchant Center). If your disbursement threshold is reached (by default $1 for US and 1€ for France), then Google will automatically transfer the amount due to your bank account.

The transferred funds will correspond to order shipments that occurred based on your settlement period (excluding deductions such as refunds, appeasements, commissions), and will continue with this disbursement schedule once on the new experience. Generally, merchants that joined Shopping Actions after July 20, 2019 are paid daily with each payment covering for the orders shipped at least 14 days ago. Merchants, who onboarded before July 20, 2019 are paid daily with each payment covering for the orders shipped at least a day before.

Disbursements

There is no need to link your bank account to your Merchant Center account, as all the bank disbursements will be managed through your payment service provider. You can continue using Merchant Center for order management, returns, and to access a settlement report for transaction-level details, which will also align with your payment service provider account.

Returns and refund updates are to be coordinated through Google. Once Google transmits this info to your payment service provider, the latter will processes the refund and adjust the balance/transaction ledger accordingly to their policy

Disbursement schedules 

If you joined after July 23, 2020, with the integrated payments service provider enabled,

You’ll start on a 28-day disbursement schedule. This means you’ll receive payments for the orders you’ve shipped 28 days post order shipment date.

In addition, each month, your Retailer Standards score will be evaluated, and based on that score, you could potentially be moved to a different schedule:

  • For Top Retailer scores: payment disbursed 1 day after we receive the delivery proof notification* (14 days without delivery confirmation)

  • For Meets Standards scores: payment disbursed 7 days after we receive the delivery proof*(14 days without delivery confirmation)


You can help to make sure Google receives proof of delivery by partnering with an integrated carrier, and by providing a valid tracking ID along with the shipment notification.

If you joined prior to July 23, 2020

You’ll remain on your existing disbursements schedule once migrated to a new experience. Retailer Standards scores will not alter your disbursements schedule.

You may see “failed capture” costs. This means when an order is placed, we authorize the credit card companies to hold a certain amount. A hold is placed on the customer’s card, but once the hold expires, there's no guarantee the charge will go through. We attempt to capture the charge when the item ships, but the funds may no longer be available. These costs are your responsibility. You can avoid this issue by shipping items promptly.

Note: In exceptional situations, such as suspected merchant fraud (for example, a counterfeit item) or violations of Shopping Actions policies, your payments might be delayed up to 28 days 

If you’re integrated with a payment service provider, you should work directly with them to negotiate how to handle chargeback processes and policies.

All the transaction-level details are available to you in your settlement report.

Situations that may result in non-payment

There are two situations where you won’t be paid for your losses, including:

  • Orders fulfilled during the “in progress” state: When an order is created, it is exposed to the merchants with the "in progress" state. During this time, the order may still be cancelled, and we do not advise you to physically ship the order. If you ship the order and it gets cancelled, then you will be responsible for any related costs. Thus, we recommend you wait until the order advances to the "pending shipment" state. Note: it can take 30 or more minutes for an order to change its state to "pending shipment".
  • Orders that aren’t shipped within three days of the shipment date: Orders that haven’t been shipped within three days of the “ship-by date” will be automatically canceled, and Google will not be able to facilitate the transaction. You’ll be responsible for return costs for all canceled orders. You must notify Google that the order has been shipped and provide tracking information to prevent such a cancellation.

About commissions (for non-migrated merchants in the US and merchants in France)

These are the commissions you’ll be charged when you participate in Shopping Actions.

  • Shopping Actions sales commission: This is the commission fee on all sales, including refunds and adjustments in a calendar month. This commission is based off of categories in the Terms of Service and includes any applicable commission discounts.
  • Shopping Actions shipping commission fee: This is the commission on any shipping fees that are associated with orders. Here, commission rate is an average blended rate of the commission rate for items in the order multiplied by the shipping cost associated with the order.
  • Shopping Actions return shipping fee: This is the fee associated with returned orders to recoup the cost of shipping returns (check the terms of service for the rate). If there are multiple returns from a single order, it's possible to have multiple return shipping charges for the same order.
    Note: Google only bills for return shipments when you approve the return. If you reject a return, Google will not bill you for the shipping fee. In case of refund or partial returns, commissions on refunded items are returned to the merchant at a blended commission rate calculated at the total order level.
  • Shopping Actions issue-related refund and replacement fee: This amount represents Google-provided refunds for reasons including but not limited to the following:
    • Package or item missing
    • Incorrect item sent
    • Incorrect price charged
    • Item damaged, defective, or expired
    • Returns

Note: All commission calculations are rounded per item to the nearest cent because we can't charge or disburse partial cents. This means you may be charged just above or below the expected commission rate. 

For example: If you sell one item at $.11, the calculated commission amount (5% rate) is $.0055. This is rounded up to $.01.  For this item, the settlement report will show sales of $.11, commission of $.01 and a commission rate of 9.09%.

Need to appeal?

Submit your request to Shopping Actions support, and someone will follow up with you.

Related links

Need help? Click here to contact Shopping Actions support.

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