How to fix: Disapproval due to invalid return policy

Google has established minimum return policy requirements for merchants and allows differentiating return policies, if desired. If the return policy for one of your products violates Google’s minimum return policy guidelines, your product may be disapproved.

Make sure your product’s return policies adhere to Google’s minimum return policy guidelines. Your product will remain disapproved and will not show to shoppers until you edit the product’s return policies.

Instructions

1. Edit your default return policy

  1. Sign in to your Merchant Center account.
  2. Select Return settings on the navigation menu, then click Policies.
  3. Under “Default return policy”, click Edit.
  4. Set up a default return policy for items you sell through Shopping Actions. This policy applies to all items with a return policy attribute that is empty, not present, or has a label for which there is no matching return policy.

Note: Keep in mind that editing a return policy will apply the same changes to any other items that the return policy is applied.

2. Add a new return policy

  1. Sign in to your Merchant Center account.
  2. Click Returns from the navigation menu.
  3. Click the plus plusbutton.
  4. Set up a new return policy.

Learn more about how to create a new return policy

Note: Make sure you apply this new return policy for the disapproved items.

Make sure your return policy meets the following participation requirements

For products sold in the US:

  • Provide a minimum 30-day return policy for all items, starting from their delivery date.
  • You may provide a return policy with a minimum of 14 days for electronic items.

For products sold in France:

  • Provide a minimum 14-day return policy for all items, starting from their delivery date.

Exceptions (US and France):

  • You may provide a return policy that designates food items, perishables, or living things as ineligible for return.

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