return_policy_label: Definition

The first return policy that you create for products you sell on Google will be your default return policy. In addition to your default policy setting, you can add additional return policies for specific groups of products. Use the return_policy_label attribute to apply a non-default return policy to a product or group of products. Learn more return settings requirements for selling on Google

When to use

Optional for all products.

Format

Follow these formatting guidelines to make sure we understand the data you're submitting. 

Type Unicode characters (Recommended: ASCII only)
Limits Max 100 characters
Repeated field No
File format Example entry
Text feeds my_label
XML feeds <g:return_policy_label>my_label</g:return_policy_label>

If you choose to use the Content API to add this attribute, you’ll need to use the custom attributes feature.

File format Example entry
Content API (JSON)

"customAttributes": [

{

"name": "return_policy_label",

 

"value": "my_return_policy_label"

}

]

Learn more about the Content API for Shopping

Guidelines

Follow these guidelines to make sure you submit high-quality data for your products.

Minimum requirements

These are the requirements you'll need to meet to show your product. If you don't follow these requirements, we'll disapprove your product and let you know in Diagnostics in your Merchant Center account.

  • Use this attribute if your product has a non-standard return policy.
  • If no value is provided, the default return policy you configured will be applied.
  • Don't submit invalid unicode characters. These characters are generally added during your file's encoding process. To avoid them, use UTF-8 encoding. To help prevent encoding issues, submit files in a compressed format. Examples of invalid unicode characters include:
    • Control characters (e.g., U+200D)
    • Function characters
    • Private area characters
    • Surrogate pairs
    • Unassigned code points

Best practices

These best practices can help you go beyond the basic requirements to optimize your product data for performance.

  • This feature works best when you have multiple return policies for different product categories or at different times of the year, for example, a 14-day return window just for electronics.

Examples

Products that use the default return policy

Product Skater dress
title Skater dress - Black
google_product_category Clothing Accessories: > Clothing > Dresses
return_policy_label [Leave blank]

Products that use a different return policy

Product Computer monitor
title Google Monitor Curved Display - 27”
google_product_category Electronics > Video > Computer monitors
return_policy_label my electronics return policy label

Need help? Click here to contact Shopping Actions support.

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