FAQs for Google Customer Reviews
This page provides answers to common questions about Google Customer Reviews.
Can I participate in Google Customer Reviews in my country?
Google Customer Reviews is available in the following countries: Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Czechia, Denmark, France, Germany, India, Ireland, Italy, Israel, Indonesia, Japan, Hong Kong, Malaysia, Mexico, New Zealand, the Netherlands, Norway, the Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, the United Arab Emirates, the United States, the United Kingdom, and Vietnam.
Does Google Customer Reviews work on mobile devices?
Why should I sign up for Google Customer Reviews?
What are the Google Customer Reviews eligibility requirements?
Can I participate in Google Customer Reviews if I do not sell physical products?
Can Google Customer Reviews work with a third party review system I currently use on my site?
How do I sign up for a Google Merchant Center account?
Do I need to verify ownership of my website URL / domain in Merchant Center?
Do I need to link my Google Merchant Center account to my Google Ads account?
How do I integrate the Google Customer Reviews badge and survey?
Do I have to display the Google Customer Reviews badge on my website?
What is the "order confirmation module"?
Can I display the “order confirmation module” code for Shopping ads visits only?
Can I customize the text that appears on the survey opt-in window?
Can I customize or remove any of the text that appears in the survey?
No, the text for the survey is currently not customizable. All text that appears in the survey, including the option for customers to leave comments, cannot be removed.
Note: The Google Customer Reviews survey may be customizable in the future, as Google continues to improve the program.
Can I choose the date that my customers receive the survey opt-in email?
How many questions does the survey have?
Can I show the survey question directly on my purchase confirmation page?
What happens if I don't want to prominently display the Google Customer Reviews survey opt-in?
How do I view the ratings Google Customer Reviews has received about my site?
For most merchants, you can check if you have Google Customer Reviews ratings by following the steps below:
- Go to the following URL: https://www.google.com/shopping/seller?q=example.com.
- Replace "example.com" with your domain (please do not add prefix "www." to this domain).
- Click any link labelled Google Customer Reviews.
What happens if I don't have a seller rating?
Your Google Customer Reviews badge will state “Rating not available” in lieu of a rating (i.e. the numerical value and star rating). A minimum of 150 reviews is required to establish a seller rating.