In this article
Why this issue is happening
This issue occurs when the value you have submitted for the GTIN [gtin] attribute isn’t associated with the value you submitted for the brand [brand] attribute.
How to fix your issue
To fix this issue, make sure the brand [brand] attribute provided is correct, and it reflects the real manufacturer of the product. Then make sure that the GTIN [gtin] provided is the one provided in the product's packaging by the manufacturer.
Fix products one by one directly in Merchant Center
Navigate to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Click on the title of the product you want to fix, then click Edit product.
Make sure the brand
[brand] attribute provided is correct, and you have entered the GTIN [gtin] attribute value that is provided by the manufacturer.
Select Save.
Fix multiple products at once
Navigate to Products in Merchant Center, then select the Needs attention tab.
Use the filter icon
above the table to find all products affected by your issue.
Select the download icon
to download a list (.csv) of all affected products for all issues or this particular issue.
Cross reference the downloaded list with your uploaded product data. Make sure the brand
[brand] attribute provided is correct, and you have entered the GTIN [gtin] attribute value that is provided by the manufacturer.
Reupload your corrected product data to Merchant Center using your chosen upload method.
Next steps
After making the requested changes, check that you’ve fixed the issue by making sure it’s no longer listed on the “Needs attention” page.
Keep in mind: It may take some time for your change to be reflected on the “Needs attention” page.