Use a GTIN that's not in the restricted range (prefixes: 02, 04, or 2)
One of the GTIN (Global Trade Item Number) values in your product data is invalid because it has a prefix that’s restricted for special purposes and internal systems. These codes start with “2”, “02”, or “04” and should not be submitted as values for the GTIN [gtin] attribute
Note: The first digit of a 14-digit GTIN is not considered a part of a prefix.
To fix this error, use a GTIN that's not in the restricted range.
For more information about the validation of GTINs, refer to the GTIN Validation Guide edited by GS1.
Instructions
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to view current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button
next to the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To view a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
Step 2: Correct the product identifiers to match those provided by the manufacturer
- Filter the downloaded report so that you only see products with:
“Issue title” = Unsupported value: GTIN[gtin](restricted) - Check your submitted product data for those products (using the ID), and make sure each product is using an accurate value for the GTIN
[gtin]attribute which is not restricted.
Step 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.
If you’re working with a third-party platform, some of these instructions may not apply to you. Refer to your third-party platform for instructions on how to resolve the issue or complete the task. Learn how to find support if you use a non-Google platform.