Copyrighted content

Item disapproval

Items that don't comply with this policy may be disapproved. When an item is disapproved, it won't be eligible to serve on Shopping ads. If the item doesn't comply with Shopping ads policies, it should be removed from your product data.

In some instances, you’ll see the option to request a review of an item that has been disapproved for policy violations. If you believe that your item was incorrectly disapproved and would like to request a manual review, click "Why is this item disapproved" from the individual item page in the Products tab to initiate a review. Learn more about item disapprovals for policy violations and requesting a review

Account disapproval

For most violations, we'll send you a warning email detailing the policy violation and give you 7 calendar days to update your product data.

1. Read the policy above to learn about the types of copyrighted content and related products and services that we don't allow.

2. Send us your copyright documentation. If you believe that you're legally authorized to promote copyrighted content, fill out our application to be certified. We'll review it and let you know if we can run your ads.

   If you aren't legally authorized to promote the copyrighted content in your product data, please remove any mention of the copyrighted products or services.

3. Remove the violating items from your product data. You’ll receive an email with details about the violation, including examples from your product data. If you have additional items in your data that violate the same policy but aren't included in the email, you'll need to remove those too.
4. Update your product data in Merchant Center.
   • If you created a schedule for automatic uploads, update your product data manually or wait for your product data to be automatically updated before requesting a review.
   • Product data that you’ve uploaded as a test won’t go live and isn’t considered during account reviews.
5. Request a review of your account.
   • If your account is still within the warning period, it will automatically be reviewed again at the end of the warning period. Once the violating items are removed, you don't need to request an account review or take any additional action.
   • If your account is suspended, you’ll need to request an account review.

Most accounts are reviewed within 3 business days, but some can take longer if they need a more complex review. If we find that you've removed the violating items from your product data, we’ll remove the warning, or, in the case of account suspension, we'll approve your account to start running.