Troubleshoot your account

Unable to Sign in to Your Account

If you're having trouble signing in to your account, please make sure that you're using the correct email address and password. If you're using the correct username and password, try deleting your cookies and cache before trying to access Google Merchant Centre again. Additionally, please enable SSL 2.0 and cookies and confirm that any automatic configuration scripts or proxies that you're using aren't disabling cookies. Learn more about enabling cookies.

If you've forgotten your password, follow the steps in Change or reset your Google Account password.

To change your sign-in email address, please contact us, as users cannot change their sign-in email directly.

Deleting an account

You can remove the contents of your Google Merchant Centre account by removing your product and your website URL from the Business information page. You can also permanently delete your Google Account that's associated with the Google Merchant Centre. Learn more

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