This issue is caused when the URL domains of the product pages you provided don’t match your checkout URL domains.
For example, product landing page domain is some_fake_merchant.com whereas when the checkout page is rendered, domain changes to some_other_fake_merchant.com.
Due to this issue, shopper continuity is broken as they transition off listings on Google to your cart or checkout site, most likely resulting in a reduction in conversions or sales. Also, mismatching product attributes can deter a shopper’s ability to complete the purchase with ease.
To resolve the issue, ensure that the rendered domain for your cart or checkout URL is consistent with the domain for your product landing page URL.
Instructions
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to view current issues affecting your products.
To download a list (.csv) of all affected products for all issues:
- Click the download button
next to the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To view a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View examples in the “Affected items” column.
- Ensure that the rendered domain for your cart or checkout URL is consistent with the domain for your product landing page URL.
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.