Policies and requirements FAQs

This article provides answers to common questions about promotion eligibility.

Your promotions must comply with Google's promotions policies and editorial requirements.

For how long can a promotion run?

Per Google's promotions policies, the maximum duration is six months (183 days) per promotion.

What types of promotions do you support?

As long as an online promotion follows promotions policies, it can be one of many different types, such as free gifts, certain cash amounts or percentages off, or gift cards for future purchases at your shop. Promotion types are listed in our participation criteria and policies.

Why am I getting the quota limit error?

There's a limit on the total number of active promotions in your account at any given time. Learn more about quota limits on promotions.

Can one promotions source target multiple countries?

A promotions source can only correspond to a product data source mapped to one target country, which you select when you first register your product data source. For your promotions to display for other countries, submit a new promotions source that targets those countries.
Why do free and discounted delivery promotions require a coupon code?

A code is needed to promote free or discounted delivery in order to make sure that shoppers receive added value in the form of a discount on your normal delivery price.

For example, if you submit an item in Merchant Center that has a delivery cost of £0.00, this product will already be displayed as having 'Free delivery'. As a result, a free delivery promotion wouldn't provide additional value since that product already has free delivery.

Learn more about how to set up delivery settings

Why has my promotion been rejected when the discount is shown on the product landing page?

The price listed in the ad or free product listing must match the price listed on the product landing page. Discounts and promotions can only be applied at checkout or point of sale. You can refer to our promotions policies for more information.

Contact us if you have any further questions.

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