For one or more of your products, you've submitted the value 'ship_to_store' for the option [option] sub-attribute of the vehicle fulfilment [vehicle_fulfillment] attribute. You must be approved for in-store fulfilment before you can use the value ship_to_store. According to our information, you have not been approved for in-store fulfilment and therefore are not eligible to submit this value for this attribute. As a result, your offer has been disapproved.
To resolve this issue, you must submit a value for this attribute that matches the vehicle fulfilment type for which your account is approved and meet the requirements for that fulfilment type. For example, if you have been approved for online vehicle fulfilment, you'll need to change the value from ship_to_store to online in your product data. You'll also need to provide delivery information.
If your account is not approved for vehicle ads, either remove this attribute or follow the steps to become a vehicle seller.
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to see current issues affecting your products.
- Click the filter icon
to filter by destination and select Vehicle ads.
To download a list (.csv) of all affected products for all issues:
- Click the download button
next to the filter button
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the 'Issue' column, then click the download button
To see a list of up to 50 products with this particular issue:
- Find the issue under the 'Issue' column, then click View examples in the 'Affected items' column.
Step 2: Remove or change the value for the vehicle fulfilment attribute
- Filter the downloaded report so that you only see products with:
'Issue title' = Ineligible for deliver-to-shop vehicle fulfilment. - Search your product data for those products, and either remove the vehicle fulfilment
[vehicle_fulfillment]attribute or change the value for the option[option]sub-attribute to reflect the fulfilment type for which your account is approved.
Step 3: Resubmit your product data
- After you've updated your product data, resubmit it using one of these methods:
- Next, check that you've fixed the issue by making sure that it's no longer listed on the Diagnostics page.
Bear in mind: It may take some time for your change to be reflected on the Diagnostics page.