When someone clicks a Shopping ad or free product listing on Google they expect to see the product prices listed in the same currency as they see in the ad or listing. You may be paying for wasted clicks if a customer clicks on a product, then returns to Google after seeing a different currency on your landing page.
You’ve received this notification because for one or more of your products the currency you provided in your product data doesn’t match the landing pages. You should have received an email asking you to update your product data by a certain date so that the values in your data are consistent with those on your landing page.
To ensure a good customer experience make sure to provide the price of your product in the official currency of the target country both in your product data and on your website, both on the landing page and throughout the checkout process.
When providing the product price, add the currency in accordance with the ISO 4217 Standard.
Ensure that the product payment can be finalized in the currency listed in your product data.
On the landing page, it’s allowed to have multiple currencies available as long as the appropriate currency of your product data is the default, prominently listed currency.
At checkout, it’s allowed to have multiple currencies available as long as the customer can easily select the currency listed in your product data for at least one payment method.
Consider using currency conversion to expand the reach of your products to more countries. Learn more about currency conversion
Instructions
Step 1: Ensure that the product data currency matches your website
- Investigate your update process to see what could be causing the problem:
- Check the warning email for examples of products that are affected. Look for a common problem in your product data that could cause these currency mismatches.
- Proceed all the way to the checkout to check if the correct currency is consistently displayed and can be used to pay for the product
- Once you’ve addressed the problem, update the currency in the price
[price]attribute in your product data to match your landing page or update the landing pages to match the currency in your product data.
Step 2: Resubmit your product data
After you’ve fixed the issue and updated your product data, resubmit it using one of these methods:
Step 3: Request a review
If your account or product gets disapproved you can either fix the problem and request a review, or disagree with the issue and request a review. There may be additional steps you can take, such as verification options, depending on the issue.
If the review is successful, your issue will disappear. In some cases, there's a limit on how many reviews you can request. This limit will be specified.
If the disapproval remains and you’re uncertain with how to proceed, contact us for support.