How to fix: Inconsistent language between the feed and the website

The language in which one or more of your products have been submitted in Merchant Center differs from the language in the checkout process.

In order to show your products on Google, you must submit your product data in a supported language and ensure that the language is the same for both the feed and the checkout process. This includes the majority of the product data and all website pages needed for a user to navigate and make an informed purchase all the way through the checkout process.

You should have received an email asking that you update the language of your product data and/or website by a certain date.

Make sure that you use one of the supported languages for Merchant Center and that you consistently use the same language across your Merchant Center product data and website. Learn more about supported languages

Instructions

Step 1: Ensure that the language in your product data matches your website

1. Investigate your update process to see what could be causing the problem:
   • Check the warning email for examples of products that are affected. Look for a common problem in your product data that could cause the language mismatch.
   • Make sure that you use one of the supported languages and that it is used consistently in your product data and throughout your website, including your checkout pages and critical parameters like titles, descriptions, and payment methods.
   • Make sure that the whole checkout process as well as all of the relevant links (for example, terms and conditions, refund policies, disclaimers, etc.) are consistently in the same language as the product data.
   • Check your website for any automatically enabled language or currency conversions that occur based on IP address. These settings should be disabled.
2. Once you’ve addressed the problem, update your product data and your website to consistently use the same language across both.

Step 2: Resubmit your product data

After you’ve fixed the issue and updated your product data, resubmit it using one of these methods:

• Upload a feed
• Submit through the Content API
• Import content from an ecommerce platform

Note: You may need to create a new feed with the corrected language and remove the old feed.

Step 3: Request a review

If your account or product gets disapproved you can either fix the problem and request a review, or disagree with the issue and request a review. There may be additional steps you can take, such as verification options, depending on the issue.

If the review is successful, your issue will disappear. In some cases, there's a limit on how many reviews you can request. This limit will be specified.

If the disapproval remains and you’re uncertain with how to proceed, contact us for support.

Note: If you use a third-party platform to list your products, you may also be able to go to your third-party application to request a review.

If you’re working with a third-party platform, some of these instructions may not apply to you. Refer to your third-party platform for instructions on how to resolve the issue and request a review. Learn how to find support if you use a non-Google platform.

Related link

• Supported languages and currencies