Provide a certification name supported by the given certification authority.
One or more of your products has a certification name [certification_name] that's not supported by the given certification authority [certification_authority].
For example, if you provide the certification name 'ENERGY STAR' instead of 'EPREL' for the certification authority 'European_Commission', the certification data won't be used.
To fix the issue, submit a certification name that's supported by the certification authority. For example, we support the following combinations:
- For authority '
European_Commission', 'EPREL', which represents energy efficiency certifications in the EU European Registry for Energy Labelling (EPREL) database
- For authorities '
BMWK' and 'ADEME', 'Vehicle_CO2_Class' for the overall CO2 class of a vehicle
- For authority '
BMWK', 'Vehicle_CO2_Class_Discharged_Battery' for the CO2 class of a vehicle with a discharged battery
For a complete list, refer to our documentation.
Step 1 of 3: See the affected products
- Sign in to your Manufacturer Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to see current issues affecting your products.
To download a list (.csv) of all the affected products for all issues:
- Click the download button
next to the filter button 
, beneath the graph and above the list of issues.
To download a list (.csv) of all the affected products for a particular issue:
- Find the issue under the 'Issue' column, then click the download button at the end of the row.
To see a list of up to 50 products with this particular issue:
- Find the issue under the 'Issue' column, then click View samples in the 'Affected items' column.
Step 2 of 3: Submit a certification name supported by the given certification authority
- Filter the downloaded report so that you only see products with:
'Issue title' = Invalid value (PRODUCT_CERTIFICATION.CERTIFICATION_NAME_UNSUPPORTED)
- Search your product data for those products using the ID and provide a certification name that's supported by the given authority.
- Example:
European_Commission:EPREL:123456
Step 3 of 3: Resubmit your product data
- After you've updated your product data, resubmit it using one of these methods:
- Next, check that you've fixed the issue by making sure that it's no longer listed on the Diagnostics page.
Bear in mind: It may take some time for your changes to be reflected on the Diagnostics page.
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