How to fix: Unsupported certification name

One or more of your products has a certification name [certification_name] that’s not supported by the given certification authority [certification_authority].

For example, if you provide the certification name "ENERGY STAR" instead of "EPREL" for the certification authority “European_Commission”, the certification data won’t be used.

To fix the issue, submit a certification name that’s supported by the certification authority. For example, we support the following combinations:

• For authority “European_Commission”, "EPREL", which represents energy efficiency certifications in the EU European Registry for Energy Labeling (EPREL) database
• For authorities “BMWK“ and “ADEME”, "Vehicle_CO2_Class” for the overall CO2 class of a vehicle
• For authority “BMWK“, "Vehicle_CO2_Class_Discharged_Battery” for the CO2 class of a vehicle with a discharged battery

For a complete list, refer to our documentation.

Step 1 of 3: See the affected products

1. Sign in to your Manufacturer Center account.
2. Select Products on the navigation menu, then click Diagnostics.
3. Click the Item issues tab to see current issues affecting your products.

To download a list (.csv) of all affected products for all issues:

• Click the download button next to the filter button , beneath the graph and above the list of issues.

To download a list (.csv) of all affected products for a particular issue:

• Find the issue under the “Issue” column, then click the download button at the end of the row.

To see a list of up to 50 products with this particular issue:

• Find the issue under the “Issue” column, then click View samples in the “Affected items” column.

Step 2 of 3: Submit a certification name supported by the given certification authority

1. Filter the downloaded report so that you only see products with:
   "Issue title" = Invalid value (PRODUCT_CERTIFICATION.CERTIFICATION_NAME_UNSUPPORTED)
2. Search your product data for those products using the ID, and provide a certification name that’s supported by the given authority.
   • Example: European_Commission:EPREL:123456

Step 3 of 3: Resubmit your product data

1. After you’ve updated your product data, resubmit it using one of these methods:
   • Upload a feed
   • Submit through the Manufacturer Center API
   • Upload your updated product feed to Manufacturer Center. Learn more about uploading product feeds
   • If you work with a data partner, you can ask the data partner to submit your data directly to Manufacturer Center. Learn more about working with data partners
2. Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.

Keep in mind: It may take some time for your changes to be reflected on the Diagnostics page.

Related link

• Certification [certification] attribute