How to fix: Certification name doesn’t match certification authority

For one or more products, the certification name doesn’t match the certification authority. The authority or certification body is responsible for issuing the certification. We only support the values "EC" or “European_Commission” for certification authority and “EPREL” for certification name. When the provided certification name doesn’t match certification authority, the certification data will not be used.

Instructions

Step 1 of 3: See the affected products

1. In your Manufacturer Center account, click Products on the navigation menu, then click Diagnostics.
2. Click the Item issues tab to see current issues affecting your products.

To download a list (.csv) of all affected items for all issues:

• Click the download button  next to the filter button , beneath the graph and above the list of issues.

To download a list (.csv) of all affected items for a particular issue:

• Find the issue under the “Issue” column, then click the download button at the end of the row.

To see a list of up to 50 products with this particular issue:

• Find the issue under the “Issue” column, then click View samples in the “Affected items” column.

Step 2 of 3: Make sure to provide a certification_name that matches the certification_authority

1. Filter the downloaded report so that you only see products with:
   "Issue title" = Invalid value (CERTIFICATION_AUTHORITY_MISMATCH)
2. Search your product data for those products (using the ID), and make sure to provide the correct certification authority for the certification name.
   • Example: n:certification_name is "EPREL", n:certification_authority is "Environmental Protection Agency" (EPREL is given by the European Commission, not Environmental Protection Agency).

Step 3 of 3: Resubmit your product data

1. After you’ve updated your product data, resubmit it using one of these methods:
   • Upload a feed
   • Submit through the Content API
2. Check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.

Keep in mind: It may take some time for your changes to be reflected on the Diagnostics page.

Related links

• Certification [certification]