Google Guarantee FAQ

Expand all.   Collapse all What is the Google Guarantee?

When you book an eligible Local Services provider on Google, you’re protected by the Google Guarantee. If you’re not satisfied with the quality of service, Google covers claims up to the cost of the initial service, with a lifetime cap for coverage.

Your service must be booked through Local Services or the Google Assistant. Add-on or future services, damages to property, dissatisfaction with price or responsiveness of the business, and cancellations aren’t covered.

How does the Google Guarantee work?

To benefit from the Google Guarantee, there are two steps:

Step 1: Contact the service provider
First, contact the service professional you worked with to work through any concerns with the work quality.

Step 2: Submit a claim
If an issue arises, you may contact us to submit a claim. The team at Google investigates the issue and gets back to you.
How long will the Google Guarantee last?
Claims must be submitted within 30 days of the initial service completion date.
Does the Google Guarantee apply to all services booked through Local Services?
You can identify an eligible provider by the Google Guaranteed symbol beside their name and on their profile page. 
Do I have to pay a premium for the Google Guarantee?

No, you don’t pay a premium for the Google Guarantee; there’s no cost to you for this protection.

Are there exclusions or limitations to the Google Guarantee?

Yes, the guarantee protects consumers from dissatisfaction with quality of service up to the cost of the initial service, with a lifetime cap for coverage.

Add-on or future projects, damages to property, dissatisfaction with price or responsiveness of the business, and cancellations aren't covered.
How do I file a claim?

If you contacted the service provider and they couldn’t resolve the issue, contact us to submit a claim.

What does it mean if the provider doesn’t have the Google Guarantee?

Providers without the Google Guarantee are not actively advertising with Local Services ads, and are not backed by the Google Guarantee

How do I know which providers have the Google Guarantee?
You can tell which service providers have the Google Guarantee because they show the badge . Service providers not covered by the Google Guarantee won’t show the badge:
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