Google Guarantee FAQ
When you book an eligible Local Services provider on Google, you’re protected by the Google Guarantee. If you’re not satisfied with the quality of service, Google covers claims up to the cost of the initial service, with a lifetime cap for coverage.
Your service must be booked through Local Services or the Google Assistant. Add-on or future services, damages to property, dissatisfaction with price or responsiveness of the business, and cancellations aren’t covered.
To benefit from the Google Guarantee, there are two steps:Step 1: Contact the service provider
First, contact the service professional you worked with to work through any concerns with the work quality.
Step 2: Submit a claim
If an issue arises, you may contact us to submit a claim. The team at Google investigates the issue and gets back to you.
No, you don’t pay a premium for the Google Guarantee; there’s no cost to you for this protection.
Yes, the guarantee protects consumers from dissatisfaction with quality of service up to the cost of the initial service, with a lifetime cap for coverage.
If you contacted the service provider and they couldn’t resolve the issue, contact us to submit a claim.
Providers without the Google Guarantee are not actively advertising with Local Services ads, and are not backed by the Google Guarantee.