Understand the Google Guarantee

The Google Guarantee protects you when you hire a Google Guaranteed business. You will see the Google Guarantee icon  on Google surfaces next to covered providers. Use the contact options including Call and Send request, or dial the number that appears in the listing to contact the business.

When you use audio search (such as Google Assistant or Google Home) to find a service, you will hear confirmation that the business is Google Guaranteed. When you call the business from your device, you’re protected by the Google Guarantee.

Services must be booked through Google Local Services. If you contact the business in any other way (such as another phone number or their website or directly from one of our partner affiliates websites) you are not protected by the Google Guarantee.

If you're a provider, you can apply to get the Google Guarantee by signing up for Local Services ads.

Sign up

What it covers

  • Google may cover claims up to the cost of the initial service, with a lifetime cap for coverage. The following are the lifetime caps for coverage:

    United States: $2,000
    Canada: CAD $2,000

  • The Google Guarantee covers claims submitted within 30 days of the initial service completion date.
  • You must provide a receipt that clearly shows the amount paid and the provider’s business name.

What it doesn’t cover

Add-on or future services, damages to property, trip charges, diagnostic fees, dissatisfaction with price or responsiveness of the business, and cancellations aren’t covered.

Who is covered

You can identify an eligible provider with the Google Guarantee badge  beside their name and on their profile page.

How it works

Contact the service provider

First, contact the service provider you worked with to work through any concerns with the service quality.

Submit a claim

If you’re unable to resolve your concerns directly with the provider, contact us to submit your Google Guarantee claim. The team at Google will investigate and get back to you.

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