Extra Hangouts notifications

If you need classic Hangouts chat for conversations with people outside of your organisation, you should keep it until you can switch over to Hangouts Chat. However, if you use both the Chat and classic Hangouts mobile apps on your device, you might receive duplicate notifications.

Apply the troubleshooting approach that works for you.

Remove the classic Hangouts app

If you use both services exclusively for conversations with people inside your organisation and don't also use a non-work account with classic Hangouts, stick to Chat. If you remove classic Hangouts, duplicate notifications should stop.

Turn off classic Hangouts notifications 

If you don’t talk to people outside of your organisation on your work account, but you do use Hangouts for personal use outside of work, you can keep the classic Hangouts service to use with a non-G Suite account. 

See the steps to Turn off notifications.

Sign out of classic Hangouts 

Another option to stop extra notifications is to sign out of classic Hangouts. Learn how to Sign in or out of Hangouts

Use a different tool for text messaging  

If you use classic Hangouts at work for text messages, use another service, such as Android Messages. See Switch from Hangouts to a new text messaging app.

If you use classic Hangouts for video calls, switch to Hangouts Meet. If it’s not enabled for your organisation, you can continue using classic Hangouts.

Still need help? 

Contact support.


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