Nov 7, 2023
Didn't get my play points purchase in game
Informational notification.
This question is locked and replying has been disabled.
Community content may not be verified or up-to-date. Learn more.
Last edited Nov 7, 2023
All Replies (2)
Nov 7, 2023
Hi, this is Zahid from the Google Play Community. I’m sorry to hear that you didn’t get your play points purchase in game. This can be frustrating, but don’t worry, I’ll try to help you.
There are a few possible reasons why your in-game content is not showing up, such as:
- There is a delay in processing your transaction or delivering your content.
- You are using a different Google account than the one you used to make the purchase.
- There is a problem with the app or game itself.
To fix this issue, you can try the following steps:
- Check your connectivity. Make sure you have a stable WiFi or mobile data connection. You can test this by searching the web or opening another app that requires internet access.
- Check your payment status. Open the Google Play Store app and tap your profile icon at the top right. Then tap Payments & subscriptions and then Budget & history. Look for your purchase and make sure it is completed and not pending or declined.
- Check your points history. Open the Google Play Store app and tap your profile icon at the top right. Then tap Play Points and then More and then Points history. Look for your purchase and see how many points you earned or used for it.
- Force stop and reopen the app or game. On your device, open the Settings app and tap Apps or Manage applications. Tap the app or game you used to make your purchase and then tap Force stop. Then reopen the app or game and check if your content has been delivered.
- Restart your device. Hold down the power button and tap Power off or Restart. Then turn on your device again and reopen the app or game.
- Update the Play Store app and the app or game. Make sure you are running the latest version of the Play Store app and the app or game you used to make your purchase. You can update them by opening the Google Play Store app and tapping your profile icon at the top right. Then tap Settings and then About Play Store version. Then tap Update if available. You can also check for updates for your app or game by searching for it in the Play Store and tapping Update if available.
- Contact the developer of the app or game. If none of the above steps work, you may need to contact the developer of the app or game for support. They are responsible for delivering the content you purchased and fixing any issues with their app or game. You can find their contact information by searching for their app or game in the Play Store and tapping More and then Developer contact.
I hope this helps you get your play points purchase in game. If you have any other questions or feedback, please let us know. Thank you for being part of the Google Play Community.
Hello,
If you try to buy something on Google Play but your payment is declined or won't process, try the steps below.
If you've bought something then have a problem with or question about it, see problems with in-app purchases or returns and refunds for Google Play purchases.
Verify your payment info:
Your payments profile might be deactivated. To reactivate your profile, submit your payment information.
- Sign in to Google Pay.
- At the top, select Alerts.
- If you have a red alert, enter your payment information and wait for the team to respond.
- Check your email for the review results.
Try to pay with a different payment method:
If there's a problem with one payment method you can try paying with a different one.
- On your Android phone or tablet, open the Google Play Store app .
- Go back to the item you want to buy & tap the price.
- Tap the current payment method.
- Choose a different payment method or add a new one.
- Follow the onscreen instructions to complete your purchase.
Please check out this official help center article and another article for more information on the same.
Thanks