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Consumer information

Google Play is a service provided by:

Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland

Registration number:


Content on Google Play is offered by:

Google Commerce Limited, Gordon House, Barrow Street, Dublin 4, Ireland


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If you’re an EEA-based consumer, please contact us to resolve issues directly. The European Commission also offers an Online Dispute Resolution platform.

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Content you find on Google Play comes from third-party partners such as app developers, music labels, movie studios, and book and news publishers, as well as from Google itself. Partners can generally remove their content from Google Play whenever they like. Google may remove partners’ content from Google Play on its own as well, such as if we learn that it violates our content policies or runs afoul of applicable laws.

Some content is sold or provided directly by these partners or by Google acting as an agent for the partner. Other content is sold or provided directly by Google. Google collects a service fee based on sales of apps and games on Google Play or within apps and games using Google Play's billing system. You will see the purchase or rental price, as applicable, for an item on that item’s details page, as well as in the purchase dialog before you complete the purchase. You’ll also receive an email receipt after the purchase. You can learn more here about reviewing your order history and here about our policies regarding purchases through Google Play. 

Our goal on Google Play is to present content that we think you’ll enjoy consuming or purchasing. To make Google Play as interesting and useful to users as possible, the layout, listing, and ordering of content on Google Play are influenced by the popularity, quality, and relevance of the content, as well as your prior interactions and purchases with Google Play and other Google services. Google Play also sometimes serves advertisements (labeled as such) for content available on the Play Store, for which Google is paid by the advertiser.

Reviews on Google Play 

Google Play includes user reviews of the content available on the platform. Reviews can come directly from Google users or from third-parties that provide user reviews to Google. We do not pay users for reviews, and we prohibit our developers from paying users for reviews as well. Google tries to make sure that reviews reflect genuine user experiences but it is possible that some of the reviews you find on Google Play don’t meet our standards. We use a variety of means, from automated tools to human reviews to external reports, to detect and remove reviews that may violate our policies. We notify users if we reject a review unless we reasonably believe that doing so would undermine the security of Google Play and compliance with Google Play's policies. User reviews on Google Play are generally accessible until the user who wrote the review deletes the review or their Google Account, or the app, game, book, or other content at issue is no longer available on Google Play.

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