Play Store won’t open, load or download apps

Try the steps below to fix problems with Google Play. They may help if:
  • You can’t download or install apps or games from the Google Play Store
  • You can’t download music, movies, TV shows or other content from Google Play
  • The Google Play Store app won’t open or load, or crashes after it opens
  • Downloads and app updates get stuck and won’t finish

Step 1: Check that you have a strong Wi-Fi or mobile data connection. 

First, make sure that you have a strong Internet connection. It’s best if you can connect to a Wi-Fi network. If you don’t have access to Wi-Fi, make sure that you have a strong mobile data connection. Then try your download again. 

Get more help with connection problems on Android devices. 

Step 2: Clear the cache and data of the Play Store

This gives the app a fresh start and can help fix issues. 

  1. Open your device's Settings app Settings.
  2. Tap Apps & notifications and then See all apps.
  3. Scroll down and tap Google Play Store Google Play.
  4. Tap Storage and then Clear Cache.
  5. Next, tap Clear data.
  6. Re-open the Play Store and try your download again. 

Step 3: Restart your device

If you still can’t download after you clear the cache and data of the Play Store, restart your device. 

  1. Press and hold the Power button until the menu pops up.
  2. Tap Power off or Restart if that is an option.
  3. If needed, press and hold the Power button until your device turns on again.

If you're still having trouble

If these steps don’t work, see other troubleshooting steps.

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