Fix problems with the Google Play Store app

If you can’t open the Google Play Store app, this article includes advanced troubleshooting steps that can help resolve this issue. Before you try these advanced steps, we recommend that you try to fix problems downloading apps with basic troubleshooting steps.

If you still can’t use the Google Play Store after you try the steps above, try the steps below. After each step, try to use the app again to check if it fixed the problem.

Troubleshoot problems with the Google Play Store

Get more help

If you still can’t use the Google Play Store after you try all the steps above, we recommend you reset your device to factory settings. Then, try again.

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