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More steps to fix problems on Google Play

If you have a problem using Google Play, first try these steps. If that page doesn’t help, try the steps below. 

Check your storage space

If your device is low on space it can stop apps downloading & installing. Your device may be low on space if you’ve seen a notification about storage space, or if there’s less than 500MB available when you check. 

Check and free up storage space

Check your data connection

Make sure you have a strong data connection. It’s best if you can connect to a Wi-Fi network. If you don’t have access to Wi-Fi, make sure you have a strong mobile data connection. Then try your download again. 

Check your SD card

SD cards can cause problems if they’re not set up properly. If your device has an SD card, try to eject & remove your SD card, then re-insert it

Clear cache & data from Download Manager

  1. On your Android phone or tablet, open your Settings app Settings and then Apps
  2. At the top of the screen, tap More More and then Show system
  3. Scroll down and tap Download Manager.
  4. Tap Storage and then Clear Cache and then Clear Data
  5. Open the Google Play Store, then try your download again. 

Clear cache & data from Google Play Services

  1. On your Android phone or tablet, open your Settings app Settings and then Apps
  2. At the top of the screen, tap More More and then Show system
  3. Scroll down and tap Google Play services.
  4. Tap Storage and then Clear Cache.
  5. Next, tap Manage Space and then Clear all Data
  6. Open the Google Play Store Google Play.
  7. Wait for 5 minutes, then try your download again. 

Uninstall & reinstall Play Store updates

  1. Make sure you’re connected to a reliable Wi-Fi connection. 
  2. On your Android phone or tablet, open your Settings app Settings and then Apps
  3. Scroll down and tap Google Play Store Google Play.
  4. At the top of the screen, tap More More and then Uninstall updates
  5. If you’re asked if you want to change the Play Store app back to the factory version, tap OK
  6. Open the Google Play Store, then try your download again. 

Check for Android system updates

An updated Android system can help apps like Google Play work properly. Depending on your device how you check for updates might be different. You may be able to:
  1. On your Android phone or tablet, open your Settings app Settings.
  2. Scroll down & tap About phone and then System updates
  3. Check to see if an update is available. 

Note: If your device is running Android 2.2 or below, Google Play may not work properly. Contact your device manufacturer for help.

Remove & re-add your Google account to your device

This will remove your Google Account from your device and then re-add it. 
Note: When you remove your account, some information will be removed from your device. Information linked to your Google Account that is backed up in the cloud will still be available. Much of the information will return to your device when you add your account. Make sure any important information is backed up before completing this step. 

First, remove your account:

  1. On your Android phone or tablet, open your Settings app Settings.
  2. Under "Personal," tap Accounts.
  3. Tap Google and then the account you want to remove. 
  4. Tap More More and then Remove account.
  5. If needed, enter your device's pattern, PIN, or password to finish removing the account.

Next, re-add the account:

  1. On your Android phone or tablet, open your Settings app Settings.
  2. Under "Personal," tap Accounts and then Add account and then Google. 
  3. Follow the onscreen instructions to add your account. 
  4. Open the Google Play Store app Google Play
  5. Tap Menu Menu.
  6. Look for the name and email address of the account you're using at the top of the screen.
  7. Tap the Down arrow Down Arrow and then the account you want to use.
  8. Try your download again. 
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