Fix problems using Google Play Books

Use this page to troubleshoot if you:

• Can’t find an eBook or audiobook in your library
• Have trouble reading or listening to an eBook or audiobook
• Have trouble reading in a yellow screen display

If your book won’t load or open, try the troubleshooting steps in Fix problems loading a book.

Fix problems with textbook rentals

If the textbook that you rented hasn’t appeared in your library:

1. Make sure that you’re signed in to the same Google Account that you used to rent the book.
2. Make sure that you’ve updated the Google Play Books app to the latest version.

If neither of these fix the problem, try these troubleshooting steps.

Find a book in your library

If you can’t find an eBook or audiobook that you bought in your library, follow these steps:

Step 1: Make sure that you're signed in to the right account

1. On your iPhone or iPad, open the Google Play Books app .
2. At the top right, tap your profile picture.
3. Tap the Down arrow .
4. Select the account that you used to buy the eBook or audiobook. If you can't find your account:
   1. Tap the Down arrow Manage accounts on this device.
   2. Tap the account Remove account.
   3. Add your account back:
      1. Tap Add account.
      2. Enter your email and tap Next.
      3. Enter your password and tap Next.

Step 2: Check whether you bought the book

1. Open the Google Play Books app .
2. At the bottom, tap Library.
3. Select 'Purchases'. If you bought the eBook or audiobook, it appears in the list.

Fix 'device limit reached' problem

Most books limit how many devices you can download them on at the same time. You can remove the book from one of your devices without deleting it from your library.

1. On your iPhone or iPad, open the Google Play Books app .
2. At the bottom, tap Library.
3. Find the eBook or audiobook that you want to remove.
4. Under the cover, tap Remove Download Remove Delete from Library Delete.

To delete the eBook or audiobook from your library on all devices permanently, tap Delete from library .

Fix problems playing audiobooks

Step 1: Check the sound on your device

1. On your iPhone or iPad, open Settings.
2. Tap Sounds.
3. Make sure that the device volume isn't muted.

Step 2: Check your device storage

If your audiobook stops playing abruptly, you may not have enough space on your device. Clear space on your device, then re-download the book.

Step 3: Disconnect from a Bluetooth or Cast device

If your iPhone or iPad is paired with a Bluetooth or Cast device, disconnect and play the audiobook again.