Fix problems using Google Play Books

If you’re having problems downloading, reading or listening to e-books or audiobooks, try the steps below.

Fix book loading problems

If your e-book or audiobook won’t open or download, try these steps.

Step 1: Check your connection and updates

  1. Make sure your device is connected to Wi-Fi or a 3G/4G mobile network.
  2. Make sure your app is updated with the latest version.

Step 2: Refresh and re-download

  1. To remove the e-book or audiobook, on the cover, tap More Moreand then Remove download.
  2. To reload and open the e-book or audiobook, tap its cover again.
  3. If that doesn’t work, go to step 3.

Step 3: Clear your app data

Sign out, then sign back in to the Google Play Books app.

If these steps don’t work, the file type likely isn’t supported by Google Play Books.

Find a book in your library

If you can’t find an e-book or audiobook you bought in your library, follow these steps.

Step 1: Make sure you’re signed in to the right account

  1. Open the Google Play Books app Play Books.
  2. At the left, tap Menu Menu.
  3. Tap the Down arrow Down Arrow. Select the account you used to buy the e-book or audiobook. If you don’t see your account, you can add an account in the Google app.

Step 2: Check whether you bought the book

  1. Open the Google Play Books app Play Books.
  2. At the bottom, tap My Library My library.
  3. Select "Purchases." If you bought the e-book or audiobook, it appears in the list.

Fix "device limit reached" problem

Most books limit how many devices you can download them on at the same time. You can remove the book from one of your devices without deleting it from your library.

Remove a downloaded book

  1. Open the Google Play Books app Play Books.
  2. At the bottom, tap My Library My library.
  3. Find the e-book or audiobook you want to remove.
  4. Under the cover, tap Remove Download Removeand then Remove and then Delete from Library and then Delete.

To delete the e-book or audiobook from your library on all devices permanently, tap Delete from library Delete.

Fix problems playing audiobooks

Step 1: Check the sound settings on your device

  1. On your iPhone or iPad, open Settings.
  2. Tap Sounds.
  3. Make sure the device volume isn't muted. 

Step 2: Check your device storage

If your audiobook stops playing abruptly, you may not have enough space on your device. Try clearing space on your device, then re-download the book.

Step 3: Disconnect from a Bluetooth or Cast device

If your iPhone or iPad is paired with a Bluetooth or Cast device, try disconnecting and re-playing the audiobook.
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