Fix problems using Google Play Books

If you’re having problems downloading, reading or listening to e-books or audiobooks, try the steps below.

Fix book loading problems

Try opening the e-book or audiobook on a different browser than the one you’re using. If it works and you want to view it or listen to it on the original browser, try clearing your browser’s cache and cookies.

If that doesn’t work, the file type likely isn’t supported by Google Play Books.

Find a book in your library

If you can’t find an e-book or audiobook you bought in your library, follow these steps.

Step 1: Make sure you’re signed in to the right account
  1. Open your library on Google Play.
  2. At the top right, click your profile photo.
  3. Click the account you want to sign in to. If you don’t see the right account, click Add account and follow the instructions.
Step 2: Check whether you bought the book
  1. Go to the Play Store.
  2. Search for the book’s title.
  3. Click the book.
  4. Find the blue button.
    • If it says "Read," you already own the book.
    • If it says "Buy," the book isn’t in your library. You’ll need to buy it to read it.
Step 3: Check whether the book is hidden
  1. On your computer, go to the Play Store.
  2. On the left, click Account.
  3. Under "Purchase history," find the book you’re looking for.
  4. To the right of the title, click More Moreand then Show or hide from my library.
  5. If you see "This item is currently hidden," click Show in my library.
Step 4: Check for other reasons the book isn’t showing up
  • If you recently bought the e-book or audiobook and it isn’t showing up, try clearing your browser data.
  • If you selected "Delete forever" for an e-book or audiobook, it will no longer show up in your library. You'll have to buy it again.
  • In rare cases of content violations, e-books or audiobooks can be removed. If you can’t find a title in your library and it’s no longer listed on the Play Store, contact Google Play support.

Fix problems playing audiobooks

Try checking the sound or volume settings on your computer. If you're using Bluetooth speakers, try disconnecting them. 

Page numbers are missing or wrong

Most e-books on Google Play Books adjust to fit your screen when you change page features like font size or line spacing. This means:

  • The same page number can appear on more than one page
  • The page count you see might be different than the page count on the e-book’s details page.

See the original scanned pages of an e-book

Note: You won’t be able to adjust font size, line spacing, or other page formatting.

  1. Open Google Play Books.
  2. Open the e-book.
  3. At the top right, click Display options Display options.
  4. Under "View," select "Original pages." This option isn’t available in all books.

Allow browser cookies for Google Play Books

If your computer's web browser is blocking cookies from Google Play Books, add an exception on Google Chrome.

  1. Open a Chrome browser.
  2. At the top right, click More Moreand then Settings.
  3. At the bottom of the page, click Advanced.
  4. Under "Privacy and security," click Content settings and then Cookies.
  5. Next to "Allow," click Add.
  6. Enter
  7. Click Done.

Learn more about managing cookies and site data using Chrome.

For other browsers, like Safari or Firefox, refer to your browser's help resources.

Delete a book from your library

If you remove an e-book or audiobook on your computer, it’ll be deleted from your library on all devices.

  1. Go to Google Play Books.
  2. At the left, click My books.
  3. Find the e-book or audiobook you want to remove.
  4. Under the cover, click More Moreand then Remove from my library and then OK.
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