Fix problems using Google Play Books

If you’re having problems downloading, reading or listening to eBooks or audiobooks, try the steps below.

Fix problems loading your book

If your eBook or audiobook won’t open or download, try these steps:

Step 1: Check your connection and updates
  1. Make sure that your Android phone or tablet is connected to Wi-Fi or a 3G/4G mobile network.
  2. Make sure that your Play Books app is updated with the latest version.
Step 2:  Reload and re-download
  1. On your Android phone or tablet, open the Google Play Books app Play Books.
  2. To refresh the app, pull the screen down.
  3. To remove the eBook or audiobook, on the cover, tap More Moreand then Remove download.
  4. To reload and open the eBook or audiobook, tap More Moreand then Download.
  5. If that doesn’t work, go to Step 3.
Step 3: Check whether the book is hidden
  1. On your Android device's mobile browser, go to the Play Store.
  2. On the left, tap Account.
  3. Under 'Purchase history', find the book that you’re looking for.
  4. On the left, tap More Moreand thenShow or hide from my library.
  5. If you see 'This item is currently hidden', tap Show in my library.
Step 4: Clear your app data
  1. On your Android phone or tablet, open the Settings app.
  2. Tap Storage and then Other Apps.
  3. Tap Google Play Books and then Clear data.
  4. Make sure that your device is connected to Wi-Fi or a 3G/4G mobile network.
  5. Open the Google Play Books app Google Play Books app and sign in. You'll see the eBooks and audiobooks that you already downloaded, but you'll have to download them again.

If these steps don’t work, the file type is not likely to be supported by Google Play Books.

Find a book in your library

If you can’t find an eBook or audiobook that you bought in your library, follow these steps:

Step 1: Make sure that you're signed in to the right account
  1. On your Android phone or tablet, open the Google Play Books app Play Books.
  2. At the left, tap Menu Menu.
  3. Tap the Down arrow Down Arrow. Select the account that you used to buy the eBook or audiobook. If you don’t see your account, you’ll need to add it to your device.
Step 2: Check whether you bought the book
  1. On your Android phone or tablet, go to the Play Store.
  2. Search for the eBook or audiobook.
  3. Tap the cover.
  4. Find the blue button.
    • If it says 'Read', you already own it.
    • If it says 'Buy', you'll need to buy the eBook or audiobook to read or listen to it.

Fix problems with textbook rentals

If the textbook that you rented hasn’t appeared in your library:

  1. Make sure that you’re signed in to the same Google Account that you used to rent the book.
  2. Make sure that you’ve updated the Google Play Books app to the latest version.

If neither of these fix the problem, try these troubleshooting steps.

Fix 'device limit reached' problem

Most books limit how many devices you can download them on at the same time. Remove the eBook or audiobook from one of your devices and download it on another, or turn off Books syncing on devices that you don't use often.

Remove a downloaded book
  1. On your Android phone or tablet, open the Google Play Books app Play Books.
  2. Find the eBook or audiobook that you want to remove.
  3. Tap Offline Offlineand then Remove.
Turn off syncing for Books on Android
  1. On your Android phone or tablet, open the Settings app.
  2. Tap Accounts and then Google.
  3. Turn 'Google Play Books' off. 

Fix problems playing audiobooks

Step 1: Check the sound settings on your device
  1. On your Android phone or tablet, open the Settings app.
  2. Tap Sounds.
  3. Make sure that the media volume is not muted. 
Step 2: Check your device storage

 If your audiobook stops playing abruptly, you may not have enough space on your device. 

  1. On your Android phone or tablet, open the Settings app.
  2. Tap Storage and then Free up space.
  3. Re-download the audiobook.
Step 3:  Disconnect from a Bluetooth or Chromecast device
  1. On your Android phone or tablet, open the Settings app.
  2. Tap Connected devices and choose an option:
    • To disconnect from a Bluetooth device, tap Bluetooth, then disconnect from the paired device.
    • To disconnect from a Chromecast device, tap Cast, then disconnect from the paired device.

 Fix missing or wrong page numbers

Most eBooks on Google Play Books adjust to fit your screen when you change page features such as font size or line spacing. This means:

  • The same page number can appear on more than one page
  • The page count that you see might be different from the page count on the book’s details page.

Fix problems with missing pages

  1. The eBook may not have downloaded correctly. You can remove and then download the eBook again.
  2. On your Android phone or tablet, open the Google Play Books app Google Play Books app.
  3. On the cover of the eBook that isn’t working, tap MoreAnd thenRemove download And then OK.
  4. Make sure that you’re connected to a Wi-Fi or mobile network.
  5. Tap the cover of the eBook to re-download.
Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue