If you can’t open the Google Play Store app, this article includes advanced troubleshooting steps that can help resolve this issue. Before you try these advanced steps, we recommend that you try to fix problems downloading apps with basic troubleshooting steps.
If you still can’t use the Google Play Store after you try the steps above, try the steps below. After each step, try to use the app again to check if it fixed the problem.
Troubleshoot problems with the Google Play Store
Uninstall & reinstall Google Play Store updates
Remove & re-add your Google Account
Clear the cache & data of the Google Play Store
Important:
- Clearing cache from Google Play Store is the most common solution to issues when you download apps from Google Play Store.
- When you clear the cache and data, it may delete some settings on the Google Play Store app like parental controls and password protection. It will ask you to reagree to the Terms of Service the next time you open the Google Play Store.
- Find the Google Play Store app on your device's home or app screen.
- Touch and hold the Google Play Store app.
- Tap App Info
.
- Tap Storage & cache
Clear Cache.
- Tap Clear storage
Delete.
If these steps resolve your issue, re-enable
password protection and
parental controls. If these steps didn't resolve your issue, try to clear cache and data from Google Play Services before you restore your settings.
Clear cache & data from Google Play Services
Important: It’s not recommended to clear Google Play services unless you’ve tried all other
troubleshooting options. When you clear Google Play services data or storage, it may delete some information saved to your device. Information may include passwords, transit cards, COVID cards, and virtual payment cards saved to Google Pay. You may also need to reauthenticate your payment methods on Google Pay and sign back into your Google Account on all devices.
- Open your device’s Settings app.
- Tap Apps.
- If you can't find "Google Play Services," tap See all apps.
- Tap Google Play Services.
- Tap Storage & cache
Clear cache.
- Tap Clear storage
Clear all data
Delete.
Get more help
If you still can’t use the Google Play Store after you try all the steps above, we recommend you reset your device to factory settings. Then, try again.
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