Application Publishing Issues

Please select your issue:

  • Application development questions
  • An application signature certificate issue
  • I received an error when trying to publish my app
  • I published my app and it's not showing on Google Play
  • Users unable to download my app
  • I'd like to delete my apps
  • Problems uploading graphic assets
  • Beta-testing and staged rollouts issues

Has it been over 24 hours since published?

  • No
  • Yes

If your app is not appearing for 24 hours, please select one of the options below:

  • My app shows on Google Play web store, but not on a device
  • I cannot find my app when searching by its name
  • I have a question about application featuring
  • My app's position has changed in results
  • My app has been removed from Google Play
  • Beta-testing and staged rollouts issues

Please review most common reasons below:

  • Your device is not supported
  • App gets filtered due to a small cache partition on the device
  • Didn't find an answer to your question? Let us know

Does your developer account owner's email belong to a Google Apps domain?


The account owner is the email address used to create your developer account. If you have granted other users access to your Developer Console, the account owner is displayed in Settings > User accounts & rights.


If your account is @gmail.com, you do not have a Google Apps account.

  • Yes
  • No

The most common problems:

  • The Private Channel has not been enabled in your Google Apps Control Panel
  • “Allow users to access Google Play Private Channel” has not been enabled in the Google Apps control panel
  • Other issues with Alpha/Beta testing

Please review options below:

  • There is no active APK in Alpha/Beta
  • You don't have a Google Group or Google+ Community added
  • The app has to be published for at least 24 hours
  • The user, who is attempting to access the app, currenlty is not in the test group
  • The user hasn't opted-in by using the link provided in the Developer Console
  • The user is trying to access your app directly without using the link provided in the opt-in page
  • The user’s device is not listed as compatible in the APK tab of the Developer Console
  • The user is not in a selected distribution location
  • There is more than one account on the user’s device
  • None of the above

Please review options below:

  • There is no active APK in Alpha/Beta
  • You don't have a Google Group or Google+ Community added
  • The app has to be published for at least 24 hours
  • The user, who is attempting to access the app, currenlty is not in the test group
  • The user hasn't opted-in by using the link provided in the Developer Console
  • The user is trying to access your app directly without using the link provided in the opt-in page
  • The user’s device is not listed as compatible in the APK tab of the Developer Console
  • The user is not in a selected distribution location
  • There is more than one account on the user’s device
  • None of the above

Does your developer account owner's email belong to a Google Apps domain?


The account owner is the email address used to create your developer account. If you have granted other users access to your Developer Console, the account owner is displayed in Settings > User accounts & rights.


If your account is @gmail.com, you do not have a Google Apps account.

  • Yes
  • No

The most common problems:

  • The Private Channel has not been enabled in your Google Apps Control Panel
  • “Allow users to access Google Play Private Channel” has not been enabled in the Google Apps control panel
  • Other issues with Alpha/Beta testing

Please review options below:

  • There is no active APK in Alpha/Beta
  • You don't have a Google Group or Google+ Community added
  • The app has to be published for at least 24 hours
  • The user, who is attempting to access the app, currenlty is not in the test group
  • The user hasn't opted-in by using the link provided in the Developer Console
  • The user is trying to access your app directly without using the link provided in the opt-in page
  • The user’s device is not listed as compatible in the APK tab of the Developer Console
  • The user is not in a selected distribution location
  • There is more than one account on the user’s device
  • None of the above

Please review options below:

  • There is no active APK in Alpha/Beta
  • You don't have a Google Group or Google+ Community added
  • The app has to be published for at least 24 hours
  • The user, who is attempting to access the app, currenlty is not in the test group
  • The user hasn't opted-in by using the link provided in the Developer Console
  • The user is trying to access your app directly without using the link provided in the opt-in page
  • The user’s device is not listed as compatible in the APK tab of the Developer Console
  • The user is not in a selected distribution location
  • There is more than one account on the user’s device
  • None of the above