General Play Console issues

For help with any general issues you’re having with your Google Play developer account, please fill out the form below. Our team will reply by email within two business days. At this time, we can only respond to emails sent in English, Korean, Chinese, and Japanese.

If your developer account has been terminated or you believe your app was rejected in error, the best way to reach us is through the link in the enforcement email you received.

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First name

Last name

Email address *?

Email address you use to sign in to the Play Console

Developer name *?

Please enter the name of the developer.

Developer Account ID?

Your location

App name (if applicable)

Application package name *?

Please enter N/A if you don't have one.

Submitting general feedback or need help with an issue? *

General feedback, no need to reply

I need help with an issue

I have a key or keystore related issue

Please specify:

I have an app signing key upgrade-related issue

I have an upload key-related issue

I lost my upload key

A developer with access to the keystore has left my company

My upload key has been compromised

I forgot the password to my keystore

Do you want Google to generate a new app signing key?

Do you want to provide your own app signing key?

Give feedback or describe your issue *

Please enter a full description of the problem.

Attach a screenshot or other attachments to help troubleshoot your issue

Include a screenshot of a Play Console page, error message, or other related files that will help describe your issue.

Please do not submit any documents or IDs with personally identifiable information. Make sure to block out/remove any sensitive information (financial and payment information, phone numbers, etc) from any documents.

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Some will be sent to Google. We will use the information you give us to help address technical issues and to improve our services, subject to our Privacy Policy and Terms of Service.