App publishing issues

For help with any app publishing issues you’re having with your Google Play developer account, please fill out the form below.

At this time, we can only respond to emails sent in English, Chinese, Japanese, and Korean.

Please use this form for English language support. If you need support in another language, please select a different language in the dropdown menu at the bottom.

If your developer account has been terminated or you believe your app was rejected in error, the best way to reach us is through the link in the enforcement email you received.

* Required field

First name

Last name

Email address *?

Email address you use to sign in to the Play Console

Your location *

Developer name?

Developer account ID

App name *

Please enter the name of the app.

App package name *?

Please enter the application package name.

Please select from common issues or requests:

I submitted a new app or app update but it is not live

I want to request for app deletion

Other

Please make sure your app satisfies the following conditions:

App must be in good standing (not removed or suspended by Google)
App must have 0 lifetime installs
App must be unpublished for 24 hours (to ensure 0 installs)

If you’ve recently published an app or update, it can take some time for your changes to show on Google Play. Troubleshoot your specific issue here before submitting a ticket.

How can we help? *

Please include step-by-step or detailed instructions

Please enter a full description of the problem.

Attach a screenshot or other attachments to help troubleshoot your issue *

Include a screenshot of a Play Console page, error message, or other related files that will help describe your issue