Make mobile calls on Google Nest or Google Home speakers and displays

With mobile calling on speakers and displays, you can use your mobile service plan to call friends, family, and businesses anywhere that your plan allows. Calls you make will be billed according to your plan. Emergency calling is not available, except through Telstra.

After you set up mobile calling in the Google Home app, mobile calls you make through your Google speaker or display will be made using your Wi-Fi network. Mobile calling doesn’t require a phone nearby, so you can make calls even when your phone is out of battery or in a different location.

Mobile calling on speakers and displays requires a subscription to a calling plan through select mobile providers, listed below. Additional calling methods may also be available in your area. Learn more about making calls on speakers and displays.

Mobile calling providers

Mobile calling is available through the following service providers:

Google Fi

Google Voice

Telecom Italia (TIM)

  • Calling with TIM on speakers and displays is available in Italy. 
  • You can link your MyTIM account and use your TIM registered number to make outgoing calls on your Google Nest speaker or display.
  • Inbound calling through the speaker or display is available when you set up calling with your fixed line number. Inbound calling is not yet available if you set up calling with your mobile line number.
  • Each MyTIM registered number supports calling on up to 5 Google Nest devices.
  • Requirements:
    • Fixed line linking: TIM Fibra fixed line enabled for Voice traffic, a MyTIM account, and a Google Nest speaker or display connected to a TIM Wi-Fi fixed broadband network (Fibra/ADSL), and activated through the Google Home app (Android or iOS).
    • Mobile line linking: TIM prepaid mobile phone service with a credit, a MyTIM account, and a Google Nest speaker or display connected to a TIM Wi-Fi fixed broadband network (Fibra/ADSL), and activated through the Google Home app (Android or iOS).
  • Data charges may apply. Call charges will be in accordance with your TIM offer plan (mobile and/or fixed line). 
  • Emergency calls are supported when you link your Fiber fixed line to your speaker or display. Emergency calling is not yet available for mobile line linking.
  • Learn more about TIM.

Telstra

  • Mobile calling with Telstra is available in Australia. 
  • You can make and receive calls on your Google Nest speaker and display devices with your Telstra mobile number.
  • Each Telstra phone number supports up to 10 devices for calling. 
  • Requires a Telstra mobile service with credit on a smartphone, a powered compatible Google Nest or Home speaker or display, connected to an active Wi-Fi network and activated through iOS/Android Google Home app. Data charges may apply. Call charges will be in accordance with your Telstra mobile plan. 
  • Emergency calls are supported on all devices connected to your home, even if that’s more than 10 devices.
  • To call E000, say “Hey Google, call Triple Zero.”
  • Learn more about Voice-activated calling with Telstra.

Before you begin

What you need

  • The latest versions of the Google Home app Google Home app and the Google app Google app.
  • A Google Home or Google Nest speaker or display with firmware version 1.39.154941 or higher. Check your firmware version. If your device is connected to the internet, it will automatically update to the latest version.
  • An eligible mobile subscription through one of the mobile calling providers listed above. 
  • To be located within the service area of your mobile service provider.
  • Internet service with Wi-Fi.

Who you can call

  • With mobile calling, you can link your speaker or display with your mobile service provider. This allows you to make calls to any numbers available in your mobile plan.
  • International and premium numbers, if included in your plan.
  • Emergency calling is not available, except through Telstra. 

How much calls cost

  • All calls will be charged in accordance with your mobile plan. 
  • Data charges may apply.

Set up mobile calling

To make mobile calls with your speakers and displays, you’ll need to first link your mobile service provider account in the Google Home app.

  1. On your mobile device, open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
  4. Go back to the home screen, then tap Settings .
  5. Scroll to "Services," then tap Voice and Video calls and then Mobile calling.
  6. Select an available service.
  7. Follow the in-app steps for your provider to link your account.

Turn on personal results to call contacts

Personal results allow you to call your Google contacts by saying their name. “Hey Google, call [contact name]." Learn more about personal results.

Speakers

  1. Open the Google Home app Google Home app.
  2. Tap your device and then Settings .
  3. Under "More," tap Recognition & personalization.
  4. Turn on Allow personal results.

Note: To make calls to your contacts, Web & App Activity must also be turned on in your account.

Displays

  1. Open the Google Home app Google Home app.
  2. Tap your device and then Settings  and then Recognition & sharing.
  3. Tap Recognition & personalization.
  4. Turn on Allow personal results.

Note: To make calls to your contacts, Web & App Activity must also be turned on in your account.

Sync your contacts

To be able to call contacts saved on your Android phone or tablet:

  1. Open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
  4. Tap Manage your Google account.
  5. Scroll over and tap the People & sharing tab and then Contact info from your devices.
  6. Turn on Save contacts from your signed-in devices.

If you have many contacts or new contacts, it can take a few minutes for them to sync. If your contacts do not sync, make sure that syncing contacts is turned on in your phone’s settings. Open your phone’s Settings . Tap Google and then Account services and then Contacts sync and then Turn on Automatically sync.

Update your contacts and remove duplicates

Speakers or displays use your Google contacts to make calls. If your contacts info isn’t complete or contains similar or duplicate names or numbers, your device may not be able to place calls to certain contacts. 

To clean up your contacts: 

  1. Go to contacts.google.com.
  2. Tap Search  or the search field, and enter the name of the contact you want to update.
  3. Tap the contact you want to keep. 
  4. Under “Contact details,” verify that a phone number is present.
    • If needed, tap Edit to update your contact’s information and then Save.
  5. Now return to your contacts and find and tap the name of a duplicate contact.
  6. Tap More More menu and then Delete.

Tips:

  • Make sure all of your contacts’ names are unique. Include first and last names if available.
  • Add a phone number and if available an email to each contact.
  • If a contact appears under “Other contacts,” tap Add to contacts to include in “My contacts.”

Let multiple people make calls from the same device

With Voice Match enabled, additional members of your home, can use their own contacts to make calls on your device. To let multiple people use their contacts from the same device, each person needs to set up Voice Match.

Important: If no one sets up Voice Match, everyone can use the contacts of the device’s owner if the owner has personal results turned on

Household contacts

With household contacts set up, you can allow anyone with access to your speakers or displays to call specific contacts that you choose. On Google Nest displays, this will also provide easy touch access to make calls to those contacts. Learn more about setting up and managing household contacts.

Show your number when you make calls 

When you make calls, the recipient will find “Unknown,” “Private,” or “Anonymous” on their caller ID. If you’d like the people you call to find your phone number instead, you can add your phone number.

Show your phone number

  1. On your mobile device, open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
  4. Go back to the home screen, then tap Settings .
  5. Scroll to "Services," then tap Voice and Video calls and then Mobile calling.
  6. Under “Your own number,” tap Edit and then Add or change phone number.
  7. Enter your phone number, then tap Add.
  8. You'll receive a text with a code. Enter the code, then tap Verify.
    • ​If you don't receive a code, wait 30 seconds, then tap Send new code.
  9. Your phone number will show up under “Your own number.” This can take up to 10 minutes to appear.

Hide your phone number

If you don’t want the people you call to find your phone number, you can use an unlisted number. 

  1. On your mobile device, open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
  4. Go back to the home screen then tap Settings .
  5. Scroll to "Services," then tap Voice and Video calls and then Mobile calling.
  6. Under “Your own number,” tap Edit.
  7. Tap Use unlisted number.

Call someone

To control your call, use your voice or your screen.

Make a call

Say "Hey Google," then:

  • "Call [contact name]."
  • "Call [business name]."
  • “What is the nearest [business]?” then “Hey Google, call them.”
  • “Call [phone number].”
  • "Redial."

If you’ve set up household contacts on a Google Nest display, you can also choose a contact by tapping Call on the “Household contacts” card. The calling method used with household contacts will depend upon the contact selected.

End a call

Say "Hey Google," then:

  • Google Nest Hub Max, Google Nest Hub: "End the call" or "Hang up," or tap End call.
  • Google Home, Google Home Max: "End the call" or "Hang up," or tap the top to hang up.
  • Google Nest Mini, Google Nest Wifi point, Google Nest Audio: "End the call" or "Hang up," or tap the center to hang up.
  • Google Home Mini: "End the call" or "Hang up," or tap the side to hang up.

You can also say “Hey Google,” “stop,” “disconnect,” or “end call.” If the recipient ends the call, you'll get an end call tone.

Mute or unmute a call

  • Say "Hey Google," "Mute call" or "Unmute call."
  • Tap Mute .

View activity

Within My Activity, you can get a voice recording of the query used to start the call, or queries used to interact with the Assistant such as “Hey Google, hang up.” Nothing else is recorded.

Unlink mobile calling from your speaker or display

  1. On your mobile device, open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
  4. Go back to the home screen, then tap Settings .
  5. Scroll to "Services," then tap Voice and Video calls and then Mobile calling.
  6. Next to your service provider, tap Unlink.
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