Make carrier calls on Google Nest or Google Home speakers and displays

With carrier calling on speakers and displays, you can use your phone's mobile or landline service plan to call friends, family and businesses as your plan allows. Calls you make will be billed according to your plan. Emergency calling is not available, except through Telstra.

Carrier calling doesn’t require a phone nearby, so you can make calls even when your phone is out of battery or in a different location.

Carrier calling on speakers and displays requires a subscription to a calling plan through select calling providers, listed below. Additional calling methods may also be available in your area. Learn more about making calls on your speakers and displays

Calling providers

Google Fi

  • Outgoing calling with Google Fi on speakers and displays is available in the US.
  • Emergency calls are not supported.
  • Learn more about Google Fi.

Google Voice

  • Outgoing calling with Google Voice on speakers and displays is available in the US and CA.
  • You can make calls to places outside the US at listed rates.
  • Requires a Google Voice number that has credits to make international calls.
  • Emergency calls are not supported.
  • Learn more about Google Voice.

Telecom Italia (TIM)

  • Calling with TIM on speakers and displays is available in Italy.
  • You can link your MyTIM account and use your TIM registered number to make outgoing calls on your speaker or display.
  • Inbound calling through the speaker or display is available when you set up calling with your fixed line number. Inbound calling is not yet available if you set up calling with your mobile line number.
  • Each MyTIM registered number supports calling on up to 5 Home devices.
  • Requirements:
    • Fixed line linking: TIM Fibra fixed line enabled for Voice traffic, a MyTIM account, and a speaker or display connected to a TIM Wi-Fi fixed broadband network (Fibra or ADSL), and activated through the Google Home app (Android or iOS).
    • Mobile line linking: TIM prepaid mobile phone service with a credit, a MyTIM account, and a speaker or display connected to a TIM Wi-Fi fixed broadband network (Fibra or ADSL), and activated through the Google Home app (Android or iOS).
  • Data charges may apply. Call charges will be in accordance with your TIM offer plan (mobile and/or fixed line).
  • Emergency calls are supported when you link your Fiber fixed line to your speaker or display. Emergency calling is not yet available for mobile line linking.
  • Learn more about TIM.

Telstra

  • Carrier calling with Telstra on speakers and displays is available in Australia.
  • You can make and receive calls on your speaker and display devices with your Telstra mobile number.
  • Each Telstra phone number supports up to 10 devices for calling.
  • Requires a Telstra mobile service with credit on a smartphone, a powered compatible speaker or display, connected to an active Wi-Fi network and activated through iOS or Android Google Home app. Data charges may apply. Call charges will be in accordance with your Telstra mobile plan.
  • Emergency calls are supported on all devices connected to your home, even if that’s more than 10 devices.
  • To call E000, say "Hey Google, call triple zero."
  • Learn more about voice-activated calling with Telstra.

Before you begin

What you need

  • The latest versions of the Google Home app Google Home app and the Google app Google app.
  • A Google Nest or Home speaker or display with firmware version 1.39.154941 or higher. Check your firmware version. If your device is connected to the internet, it will automatically update to the latest version.
  • An eligible subscription through one of the calling providers listed above.
  • To be located within the service area of your call provider.
  • Internet service with Wi-Fi.

Who you can call

  • With carrier calling, you can link your speaker or display with your calling provider. This allows you to make calls to any numbers available in your call provider's plan.
  • International and premium numbers, if included in your plan.
  • Emergency calling is not available, except through Telstra.

How much calls cost

  • All calls will be charged in accordance with your call provider's plan.
  • Data charges may apply.

Set up carrier calling

To make carrier calls with your speakers and displays, you’ll need to first link your calling provider account in the Google Home app.

  1. On your mobile device, open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
  4. Go back to the home screen, then tap Settings .
  5. Scroll to "Services," then tap Communication and then Call Providers.
  6. Select an available service.
  7. Follow the in-app steps for your calling provider to link your account.

Turn on personal results to call contacts

Personal results allow you to call your Google contacts when you say their name, "Hey Google, call [contact name]." Learn more about personal results.

  1. Open the Google Home app Google Home app.
  2. Tap your device and then Settings  and then Recognition & sharing and then Recognition & personalization.
  3. Turn on Allow personal results.

Note: To make calls to your contacts, Web and app activity must also be turned on in your account.

Sync your contacts

To be able to call contacts saved on your Android phone or tablet:

  1. Open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
  4. Tap Manage your Google account.
  5. Scroll over and tap the People and sharing tab and then Contact info from your devices.
  6. Turn on Save contacts from your signed-in devices.

If you have many contacts or new contacts, it can take a few minutes for them to sync. If your contacts do not sync, make sure that syncing contacts is turned on in your phone’s settings. Open your phone’s Settings . Tap Google and then Account services and then Google Contacts sync and then under "Sync status," tap Manage settings and then turn on Automatically sync.

Update your contacts and remove duplicates

Speakers or displays use your Google contacts to make calls. If your contacts' info isn’t complete or contains similar or duplicate names or numbers, your device may not be able to place calls to certain contacts.

To clean up your contacts:

  1. Go to contacts.google.com.
  2. Tap Search  or the search field, and enter the name of the contact you want to update.
  3. Tap the contact you want to keep.
  4. Under “Contact details,” verify that a phone number is present.
    • If needed, tap Edit to update your contact’s information and then Save.
  5. Now, return to your contacts and find and tap the name of a duplicate contact.
  6. Tap More More menu and then Delete.

Tips:

  • Make sure all of your contacts’ names are unique. Include first and last names if available.
  • Add a phone number, and if available, an email to each contact.
  • If a contact appears under “Other contacts,” tap Add to contacts to include in “My contacts.”

Let multiple people make calls from the same device

With Voice Match enabled, additional members of your home, can use their own contacts to make calls on your device. To let multiple people use their contacts from the same device, each person needs to set up Voice Match.

Important: If no one sets up Voice Match, everyone can use the contacts of the device’s owner if the owner has personal results turned on

Household contacts

With household contacts set up, you can allow anyone with access to your speakers or displays to call specific contacts that you choose. On Google Nest displays, this will also provide easy touch access to make calls to those contacts.

Set up and manage household contacts

Show your number when you make calls

When you make calls, the recipient will find “Unknown,” “Private,” or “Anonymous” on their caller ID. If you’d like the people you call to find your phone number instead, you can add your phone number.

Show your phone number
  1. On your mobile device, open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
  4. Go back to the home screen, then tap Settings .
  5. Scroll to "Services," then tap Communication and then Call Providers.
  6. Under “Your own number,” tap Edit and then Add or change phone number.
  7. Enter your phone number, then tap Add.
  8. You'll receive a text with a code. Enter the code, then tap Verify.
    • ​If you don't receive a code, wait 30 seconds, then tap Send new code.
  9. Your phone number will show up under “Your own number.” This can take up to 10 minutes to appear.

Hide your phone number

If you don’t want the people you call to find your phone number, you can use an unlisted number.

  1. On your mobile device, open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
  4. Go back to the home screen then tap Settings .
  5. Scroll to "Services," then tap Communication and then Call Providers.
  6. Under “Your own number,” tap Edit.
  7. Tap Use unlisted number.

Receiving calls

Incoming calls with carrier calling are available through select calling providers. Check if your call provider offers incoming calls. When someone calls your number this will ring all of your home speakers and displays.

To answer a call say, "Hey Google," then "Answer the call." To decline a call say "Hey Google," then "Decline the call." Or, use one of the following touch options:

Answer or decline touch controls

Google Nest Hub Max, Google Nest Hub

  • Tap Answer.
  • Tap Decline.

Google Home

  • Tap the top to answer.
  • Press and hold the top to decline.

Google Home Max

  • Tap the line on the top or side to answer.
  • Press and hold the line on the top or side to decline.

Google Nest Mini (2nd gen), Google Nest Audio, Google Nest Wifi point

  • Tap the center to answer. 
  • Tap and hold the center to decline.

Google Home Mini (1st gen)

  • Tap the side to answer. 
  • Press and hold the side to decline.

Do not disturb

To temporarily prevent a device from receiving calls, turn on do not disturb

Note: This will also disable incoming broadcasts and reminder notifications. To prevent call notifications on a regular schedule, set up night mode.

Only Ring When Home

Only Ring When Home allows you to receive incoming calls on your speakers or displays when you’re home and prevents calls to your devices when you’re away from home. Once enabled, presence sensing will automatically determine whether you're home or away and can be used for other features that depend on location information like Home & Away Routines.

Changes made to presence sensing settings in a feature that uses presence sensing could affect how the other features function if they rely on presence sensing. For example, turning off phone location in Home & Away Routines will cause your home devices to ring if called while you’re away.

Note: If you are already sharing your phone location using the Nest app, enabling it in the Home app will disable it in the Nest app. You can only use one app to share phone location at a time. With the exception of Nest Hub (2nd gen), Only Ring When Home will not apply to calls between your devices.

Turn on Only Ring When Home

You can turn Only Ring When Home on with the Google Home app to prevent your speakers and displays from ringing when you’re away from home.

  1. Open the Google Home app Google Home app.
  2. Tap Settings .
  3. Tap Communication and then Device & Call Settings.
  4. Under "Only ring when home," tap Set up.
  5. Follow the in-app instructions.

Note: If you’ve previously set up Home & Away Routines, you’ll have the option instead of “Set up” to simply turn on Only ring when home

Turn off Only Ring When Home

You can turn Only Ring When Home off in the Google Home app to allow your devices to ring anytime even when you’re away from home.

  1. Open the Google Home app Google Home app.
  2. Tap Settings .
  3. Tap Communication and then Device & Call Settings.
  4. Turn off Only ring when home.
  5. Tap Turn off.

Call someone

To control your call, use your voice or your screen.

Make a call

Say "Hey Google," then:

  • "Call [contact name]."
  • "Call [business name]."
  • "What is the nearest [business]?" then "Hey Google, call them."
  • "Call [phone number]."
  • "Redial."

If you’ve set up household contacts on a Google Nest display, you can also choose a contact. Just tap Call on the "Household contacts" card. The calling method used with household contacts will depend upon the contact selected.

End a call

Say "Hey Google," then:

  • Google Nest Hub Max, Google Nest Hub: "End the call" or "Hang up," or tap End call.
  • Google Home, Google Home Max: "End the call" or "Hang up," or tap the top to hang up.
  • Google Nest Mini, Google Nest Wifi point, Google Nest Audio: "End the call" or "Hang up," or tap the center to hang up.
  • Google Home Mini: "End the call" or "Hang up," or tap the side to hang up.

You can also say "Hey Google," "Stop," "Disconnect," or "End call." If the recipient ends the call, you'll get an end call tone.

Mute or unmute a call

  • Say "Hey Google," "Mute call" or "Unmute call."
  • Tap Mute .

View activity

Within My activity, you can get a voice recording of the query used to start the call, or queries used to interact with the Assistant such as “Hey Google, hang up.” Nothing else is recorded.

Unlink carrier calling from your speaker or display

  1. On your mobile device, open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap another account or Add another account.
  4. Go back to the home screen, then tap Settings .
  5. Scroll to "Services," then tap Communication and then Call Providers.
  6. Next to your service provider, tap Unlink.
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