Learn about Family Accounts and how to share access to your Nest home

Note: This article is for Nest users who have not migrated to a Google Account. Learn how to migrate your Nest Account to a Google Account in our FAQs about accounts.

If you sign in to the Nest app with a Google Account, learn how to protect your account with 2-step verification.

Family Accounts let other people share access to your home and your Nest products. Depending on the level of shared access you choose, people that you invite will be able to add, remove, and control Nest products using the app. You can learn more about what each level of access can do below.

The maximum number of people who can share a Nest home is 25:

  • 1 Owner
  • Up to 9 additional people with Full Access
  • Up to 10 people with Home Entry Only
  • Up to 5 Google home members

Differences between levels of shared access

There are three levels of access to a Nest home with the Nest app. Here are the key differences:

The Owner

  • You’re the Owner if you created an account in the Nest app and added the first Nest product to it.

  • The Owner can control all products with the app, manage subscriptions, change billing, view account and activity history, change settings, invite people to the home with the app, and more.

Full Access

  • People who have Full Access can control all products, change settings, view account and activity history, and invite people to your home with the app.

Home Entry Only

  • People who have Home Entry Only access:

    • Can’t use the app to control your Nest products.
    • Are assigned a passcode to arm and disarm Google Nest Secure and unlock the Google Nest × Yale Lock. The Owner and anyone with Full Access can change this passcode or schedule access times.
    • Can also be assigned a Google Nest Tag to arm and disarm Nest Secure.
    • Cannot view history for the home they have access to. For example: Home/Away Assist Activity History.

Note: You’ll only see the Home Entry Only option in the app if you share access to a home that has a Nest Secure or Nest × Yale Lock installed.

Details about each level of access

The table below highlights some key differences between the Owner and people with Full Access or Home Entry Only:

  Owner Full access Home entry only

Requires an account in the Nest app

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Add or remove Nest products from the app

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Change settings for Nest products in the app

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Contribute to Home/Away Assist Activity History

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View Home/Away Assist Activity History

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Use a phone to help Home/Away Assist switch
between Home and Away

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Get notifications from the Nest app and receive
the monthly Home Report

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Invite other people to the Nest home

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Remove other people from the Nest home, except
the Owner.

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Add or remove Works with Nest connections

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Update billing information and purchase or
cancel Nest Aware and Cellular Backup
subscriptions

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Delete or edit homes with the app

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Google Nest thermostat

  Owner Full access Home entry only

Change the temperature and control the
thermostat with the app

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Enroll in rebate and rewards programs from
Nest’s partners, where applicable

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Google Nest cameras and video doorbell

  Owner Full access Home entry only

Create clips, view live video and video history

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Nest Secure alarm system

  Owner Full access Home entry only

Arm and disarm with the app

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Arm and disarm with Tag or a passcode

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Arm and disarm only during scheduled times

   

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Nest × Yale Lock

  Owner Full access Home entry only

Lock and unlock with the app

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Lock and unlock with a passcode on the keypad

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Lock and unlock only during scheduled times

   

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Learn about sharing access with the Google Home app

You can also invite up to 5 people to share access to your Nest products with the Google Home app.

For more information about using the Google Home app to control and share access to your Nest products, see the following article:

Learn about using Google home view to control your Nest products >

How to see who has access to your Nest home

You can see people who have access to the home in the Nest app.

Note: If there are Google home members sharing access to products in the Nest home, use the Google home app to view them. Google home members are not visible in the Nest app.

  1. Tap Settings Nest settings icon on the app home screen.
  2. Tap Family & Guests app family and guests icon.
  3. Scroll down to see everyone who has access to your Nest home.

    • People with Full Access will be grouped at the top.
    • People who have Home Entry Only will be grouped into a section at the bottom.
    • Owner appears next to the Owner’s name.
    • Invited will be next to people who haven’t yet accepted an invitation to share access to the home.
    • Access expired will be next to people with Home Entry Only who are past their schedule end date. They can no longer arm or disarm Nest Secure and lock or unlock the Nest × Yale Lock.

Account security in a shared Nest home

Important: Do not let other people use your email and password to sign into the Nest app. Sharing credentials can compromise the security of your Nest home and cause unexpected behavior with features like Home/Away Assist. For instance, your thermostat may unexpectedly switch to Eco Temperatures or your Nest camera may unexpectedly turn on.

Instead, other people will create their own account with their email and password when you invite them to share Full Access to your home.

How to invite other people to your Nest home

You can invite someone to share access to your Nest home with the Nest app. There are two different types of access:

  • Full Access: People who have Full Access can control all products, change settings, and invite people to your home with the app.

  • Home Entry Only: People who have Home Entry Only access can arm and disarm your Nest Secure and lock or unlock Nest × Yale Lock using a passcode. You’ll only see the option for Home Entry Only if you have a Nest Secure or Nest × Yale Lock on your account in the Nest app.

    Note: The Owner of a Nest home can also invite people to share access with the Google Home app. Learn more here.

How to give someone Full Access

Full Access will let someone view and control any Nest products you have and invite others to share your home. This is best for people who live in your home.
  1. If you have more than one home in the Nest app, make sure that the one you want to grant access to is active on the app home screen. If it’s not, tap Menu Arrow pointing down, then select the home you want at the bottom of the screen.
  2. Tap Settings Nest settings icon on the app home screen.
  3. Tap Family & Guests app family and guests icon. If you don’t have Nest Secure or the Nest × Yale Lock, you will only see Family.
  4. Tap Add a person.
  5. Enter the person’s name as you’d like it to appear in the Nest app and tap Continue.
  6. If you have Nest Secure or the Nest × Yale Lock, you’ll see an option to choose Full Access or Home Entry Only. Tap Full access.
  7. Enter an email address or tap Add from contacts to select from your phone’s address book. Feel free to add a personal message to the email invitation.
  8. Tap Send. You’re done.

The person should receive an email invitation from account@nest.com within a couple of minutes.

If they don’t already have an account in the Nest app, they’ll be asked to create one.

If you have Nest Secure or the Nest × Yale lock, you’ll also have the option to give people Home Entry Only access.

How to give limited access with Home Entry Only

Home Entry Only will only let someone arm and disarm Nest Secure and lock or unlock the Nest × Yale Lock. This is best for people like guests or your dog walker, who you don’t want to view or control your other Nest products.

If you choose this option, the Nest app will generate an entry passcode and let you set a schedule for them to be able to enter your home at certain times.

  1. If you have more than one home in the Nest app, make sure that the one you want to grant access to is active on the app home screen. If it’s not, tap the Menu Arrow pointing down icon on the app home screen, then select the home you want at the bottom of the screen.

  2. Tap Settings Nest settings icon on the app home screen.

  3. Tap Family & Guests app family and guests icon.

  4. Tap Add a person.

  5. Enter the person’s name as you’d like it to appear in the Nest app and tap Continue.

  6. Tap Home entry only.

  7. An entry passcode will automatically be generated for the person.

    • If you want to create your own passcode for them, tap the Show passcode eye Nest secure eye iconicon to view the passcode.
    • Tap Change passcode.
    • Enter a new passcode and tap Save.
  8. You also have the option of setting a schedule to choose when the person can enter your home:

    • Tap Schedule Nest app schedule icon.
    • Tap Starts to set a start date for entry and tap Expires if you want to set an end date for entry to your home.
    • Set the daily schedule to allow them to enter your home all day, or certain times of the day, and specific days of the week.
    • Tap the back back arrow icon to save your changes and return to the person’s profile.
  9. To email the passcode to the person, tap Send info. If you make any changes to their schedule or passcode later, you can always Send update.

  10. Enter the email address and add a short note about what the person might need to know about your home.

  11. Tap Send.

They should receive an email invitation from account@nest.com within a couple of minutes.

The email will include a passcode that they can use to arm or disarm Nest Secure and lock or unlock the Nest × Yale Lock when they enter and leave.

Sending an invitation to another Nest home

If you want to invite someone to share access to both of your homes, you’ll need to send them separate invitations to each home. Invite them to one home, then switch homes in the app by tapping the Menu Arrow pointing down icon on your phone and selecting your other home. After you’ve selected your other home, repeat the steps above

How to accept an email invitation to a Nest home

The steps are a bit different if you’ve been invited to have Full Access or Home Entry Only.

Full Access

Here’s a quick preview of the steps:

  1. Open your email invitation. Welcome Home will be the subject. If you can’t find it, check your Junk or Spam folder.

  2. Tap on Accept invitation. If the link doesn’t open, try using a different device or web browser to accept the invitation.

  3. Sign in to the Nest app or create an account. You’ll see the home you’ve been invited to and can start accessing it right away.

Note: You’ll only be able to create an account in the Nest app with the email address the invite was sent to. If you want to use a different email for your account, ask the sender to re-invite you via your preferred email address.

Home Entry Only

  1. Open your email invitation. Look for a message with Get a Passcode for [person’s name] home as the subject. If you can’t find it, check your Junk or Spam folder.
  2. Tap on Get the Passcode.
  3. You’ll see your unique passcode.

    • You’ll enter your passcode on Google Nest Guard’s keypad to arm and disarm Nest Secure or enter your passcode on Nest × Yale Lock’s keypad to unlock and lock a door.

    • If the person who invited you also set an access expiration date or set an entry/exit schedule for you, you’ll see those too.

How to remove someone's access to your Nest home

How to remove someone’s access to your Nest home>

If you don’t want someone who’s been invited to your Nest home via the Nest app to have access anymore, you can easily remove them in the Nest app.

Anyone who shares Full Access to a Nest home can remove another person, with one exception. The Nest home’s Owner can’t be removed by anyone.

What happens when you remove someone:

  • The person you’ve removed won’t be able to access or control any of the Nest products or services in your home.

  • They won’t receive Nest notifications on their phone or receive emails from Nest about your Nest products.

  • If they had Full Access, they’ll also get a notification in the Nest app letting them know that they’ve been removed.

    Note: When someone with Full Access is removed from a Nest home, their account in the Nest app isn’t deleted. They can always be invited back without having to go through the account creation steps again.

  • If they had Home Entry Only, be sure to let them know yourself. They will not be sent a notification or email since Home Entry Only guests don’t use the Nest app and their emails are not saved to your account.

How to remove a person from your home

  1. If the person has a Google Nest Tag assigned to them, transfer the Tag to yourself or someone else in your Nest home. Be sure to finish this step before proceeding. Otherwise, you will lose access to the Tag that was assigned to them.

  2. Tap Settings Nest settings icon on the Nest app home screen.

  3. Select Family & Guests app family and guests icon.

  4. Choose the person you’d like to remove.

  5. Tap Remove access.

  6. Confirm that you’d like to remove this person from your Nest home.

Note: If a Nest home is shared with other people through the Google Home app, their access can only be removed by a home manager with the Google Home app. Their access cannot be removed via the Nest app

How to share camera video without sharing access to your Nest home

You can share your Nest camera video in a number of ways without inviting someone to have Full Access to your Nest home. This is useful if you’d only like to share video from one camera or you don’t want to share control of other Nest products in your home.

You can set each camera’s sharing settings individually and provide a link to share live streaming. You can even set a password to view your camera.

How to share your camera’s video stream with other people >

You can create clips and share them out with friends and family.

How to create, share and view video clips and timelapses >

Troubleshooting 

What to do if you didn't receive your invitation emails

Here are some things you can check if you’re expecting an invitation and haven’t received it yet:
  • Make sure the person inviting you to share access to their home sent the email to the right address for you. If you have more than one address, ask them which one they sent it to.

    Note: When you accept the invitation, you’ll create an account with the email address the invitation was sent to. So if you want to join someone’s account using a different email address, ask them to send another invitation to your preferred email address.

  • Check your Junk or Spam folder. Look for an email with the subject line Welcome Home.

Troubleshoot accepting an invite to a Nest home

If you’re new to Nest, or already have a home in your account

  1. Check the Nest app version you’re using. You should always use the latest version. Download the Nest app from the Apple App Store or Google Play.

  2. Try using a different phone or tablet or switch to a desktop computer to accept the invite.

  3. If the Nest app is up to date, but you still can’t accept the invite, try deleting the app and reinstalling it. Then try accepting the invitation again.

  4. If you still can't accept the invite, create a new account with a different email address. Then ask the person who invited you to send the invite again to that email address.

If you have more than one home in your account

If you already have three homes in your account in the Nest app, you won’t be able to add a fourth. Each account is limited to three homes. You can do one of two things:

What to do if your Nest home is missing from the Nest app

If you had access to a Nest home, but you can’t see the home or any of its Nest products in the Nest app, there are three possibilities:

  • You have another home selected in the app
  • Your access was removed by someone else
  • The home was removed by the Owner

If you have more than one home in your account

Check to make sure you have the right home selected in the Nest app.

  1. Tap the Menu Arrow pointing down icon on the app home screen.
  2. Scroll to the bottom to see your available Nest homes and tap the one you want.

If you don’t see any Nest products or homes in the app

Your access was revoked, or the home was removed by the Owner. This may have been an accident or intentional.

  • You should receive a Nest email notifying you that your access or the home was removed.
  • If you think you’ve been removed by accident, get in touch with someone who also has access to the home and ask them to re-invite you.
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