How to add 2-Step Verification to your account in the Nest app

 

Note: This article is for Nest users who have not migrated to a Google Account. Find out how to migrate your Nest account to a Google Account in our FAQs about accounts.

If you sign in to the Nest app with a Google Account, find out how to protect your account with 2-step verification.

2-Step Verification helps to prevent someone from signing in to your account in the Nest app without your permission. We strongly recommend using 2-step verification to prevent exposure to certain types of security risks, such as password breaches on other websites. You should always choose a unique password for your account in the Nest app and not reuse this password in other places.

How it works

With 2-Step Verification, your phone helps prove your identity any time that you sign in to your account or make other changes to security settings.

2-Step Verification relies on two different tools that you have at your disposal:

  • First, something that you know: Whenever you sign in to the Nest app, you’ll be asked for your email address and password just like before.
  • Second, something that you have: After you enter your password, Nest sends a unique, temporary verification code to your phone in order to make sure that it’s really you. Enter the code when prompted and you'll be in.

If you set up 2-Step Verification, you’ll need to enter the code that's sent to your phone every time that you want to sign in to your account in the Nest app with your password, change your password, reset a lost password, remove your phone number or turn off 2-Step Verification.

2-Step Verification requirements

To use 2-Step Verification, you'll need:

  • The latest version of the Nest app on all the devices that sign in to your account.
    • Important: After setting up 2-step verification, if you try to sign in to your account using an older version of the app, you may not be able to.
  • The email address and password that you use to sign in to your account in the Nest app. If you’ve forgotten it, you can reset your password with the Nest app.
  • A phone that can accept text (SMS) messages and a reliable signal from your operator.
    • Important: Make sure that this phone that you use for 2-step verification will be available in the future. Nest sends a unique passcode to the same phone number every time that you sign in to your account. So don’t use a temporary phone number, or someone else’s phone, or a work phone that might become unavailable. If you don't have a phone number that meets these criteria, we don't recommend using 2-step verification.
  • A separate invitation and account for each person accessing your Nest home.
    • Important: If you’re sharing a single Nest account email address and password with other users, we recommend that you stop sharing this information. Instead, you can invite each person to share access to your home with Family Accounts so each person has their own account. Otherwise, someone might try to sign in but wouldn't be able to get the verification code, as it would be sent to your phone.

Add 2-step verification to an existing account in the Nest app

If you have an existing account in the Nest app, and
you’ve been signing in with only a password, you can
add 2-step verification for greater security.

  1. Make sure that all the phones and tablets on which you
    access your account have the latest version of the
    Nest app
    .
  2. On the Nest app home screen, tap Settings Nest settings icon.
  3. Select Account, then Manage account.
  4. Tap Account security.
  5. Select 2-step verification. Then tap the switch to
    toggle 2-step verification On.
  6. Follow the prompts to enter your password, phone
    number and the unique verification code sent to
    your phone.

Note: When you turn on 2-step verification, we
automatically sign you out of your account in the Nest
app on any other phones, tablets or computers that you
were using before. You'll need to sign in to each device again using 2-step verification.

Nest app account security page

Change your 2-step verification settings

Change your phone number

If you plan to get a new phone number and stop using
your old one, you should turn off 2-step verification
before deactivating your old line. Then you can turn 2-
step notification back on, using your new number.

Important: You’ll need to enter a verification code
from your old phone number one last time. This is a
security precaution to confirm your identity and help
protect your account.

  1. On the Nest app home screen, tap Settings Nest settings icon .
  2. Select Account, then Manage account.
  3. Tap Account security.
  4. Select Phone number, then select Remove.
  5. Follow the prompts to enter your password and
    the temporary verification code sent to your old
    phone number.
  6. This will turn off 2-step verification. Now you can
    follow the steps above to set up 2-step verification
    again, using your new phone number.
app remove phone number

Remove 2-step verification from your account in the Nest app

If you don’t want to use 2-step verification any more,
you can go back to using only a password to sign in to
your account in the Nest app.

Important: You won’t be able to turn off 2-step
verification without your phone. Nest sends a
verification code one final time to help ensure that you’re
the one requesting this security change.

  1. On the Nest app home screen, tap Settings .
  2. Select Account, then Manage account.
  3. Tap Account security.
  4. Select 2-step verification. Then tap the switch to
    toggle 2-step verification Off.
  5. Follow the prompts to enter your password and
    the temporary verification code sent to your
    existing phone. You’ll then be asked to confirm that
    you want to turn off 2-step notification.
Nest app account security page

 

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