Connect Nest products to a hidden Wi-Fi network

To connect Nest products, including Nest thermostats, cameras, doorbells and security systems when your Wi-Fi network's name is hidden, you need to manually type it into the app that you use for setup (Nest app or Home app). You also need to know the network password and the security type (WEP, WPA or WPA2). Check your router's settings to find them. Refer to the router's manual for specific instructions.

Before you start

• If your Nest product doesn't connect the first time, bear in mind that Wi-Fi network names and passwords are case-sensitive. Double-check the network name, password and security type, then type in the information again.
• To connect multiple devices quickly, make your hidden network name visible temporarily. Check your router's manual for instructions.
• Instructions can vary between products and which app you're using (Nest or Google Home), so select your product below.

Nest cameras and doorbells

Home app

Connect to a hidden network during setup

1. Follow the setup instructions to connect your Google Nest camera or doorbell to the app.
2. When you reach the Wi-Fi network selection screen, select Other Wi-Fi network at the bottom of the network list. You may need to scroll down to find this option.
3. Type in your hidden Wi-Fi network's name, password and security type (WEP, WPA or WPA2).

Connect to a hidden network after setup

If your camera or doorbell is connected to an existing Wi-Fi network, but you'd like to connect it to a new one, follow the steps below:

1. Open the Google Home app .
2. Tap Favourites or Devices
3. Tap and hold your device's tile.
4. In the top-right corner, tap Settings Remove device.
5. You'll be taken back to the Home app home screen.
   Note: When you choose to unpair your device, this will delete all your video history.
6. Follow the setup step instructions in the app. On the Wi-Fi setup screen, select Other Wi-Fi network. You may need to scroll down to find this option.
7. Type in your hidden Wi-Fi network's name, password and security type (WEP, WPA or WPA2).

Nest app

Connect to a hidden network during setup

1. Follow the instructions to connect your Google Nest camera or doorbell to the app.
2. When you reach the Wi-Fi network selection screen, select Other Wi-Fi network at the bottom of the network list. You may need to scroll down to find this option.
3. Type in your hidden Wi-Fi network's name.
4. Select your Wi-Fi network's security: WEP, WPA or WPA2, then type in your password.

Connect to a hidden network after setup

If you want to change from your current Wi-Fi network to a hidden network, or if you have recently changed your hidden network's settings, update Wi-Fi information in the Nest app.

1. On the Nest app home screen, tap Settings .
2. Tap Home info.
3. Choose Home Wi-Fi help.
4. Select the camera or doorbell that you want to update.
5. Tap Start.
6. To proceed, scan the QR code found on your camera or doorbell.
7. At the bottom of the network list, choose Other Wi-Fi network. You may need to scroll down to find this option.
8. Type in your hidden Wi-Fi network's name, password and security type (WEP, WPA or WPA2).
9. Tap Next.
10. Once your camera or doorbell is successfully connected, select Done.

Nest thermostat

Instructions depend on your thermostat model.

Select the thermostat that you have:
Nest Thermostat	Nest Thermostat E Nest Learning Thermostat
How to tell which thermostat you have

Note: If you don't know your network's name, password or security type, sign in to your Wi-Fi router's admin page with a web browser to check. Check your router's manual for specific instructions.

Connect to a hidden network during setup

1. Follow the instructions to install your Nest thermostat and set it up in the app.
2. When you get to the Connect to Wi-Fi step, select Other Wi-Fi network. Then manually type in the hidden network name and password.

Connect to a hidden network after setup

1. Open the Google Home app 
2. Tap Favourites or Devices
3. Select your thermostat.
4. Tap Settings Device information  Wi-Fi.
5. To connect to a hidden network, select Other Wi-Fi network. You'll be able to manually enter the network name, password and security type.

Nest Thermostat E or Nest Learning Thermostat

Connect to a hidden network during setup

As you set up your Google Nest thermostat, you may be asked to connect to a Wi-Fi network. When you choose to connect, a list of wireless networks nearby appears on the thermostat.

1. Follow the instructions to install your Nest thermostat.
2. After it's installed, powered on and you begin to set up, select Type network name when you reach the Wi-Fi connection step. You may need to scroll down the list of Wi-Fi networks to find this option.
3. Turn the thermostat ring to highlight a letter, number or symbol, and press to select to enter your Wi-Fi network's name.
   • To switch between lowercase and uppercase letters, tap Shift. To switch to numbers, symbols and accents, tap 123. To switch back to letters, tap ABC.
   • If you accidentally select a character, use backspace to delete the last character entered.
   • If you want to go back and choose a different network, select Back .
4. Once you have typed in your network name, select the tick .
5. Type in the Wi-Fi network's password.

Connect to a hidden network after setup

If you want to change from your current Wi-Fi network to a hidden network, remove the current Wi-Fi information on your thermostat:

1. Press the thermostat ring.
2. Select Settings .
3. Select Reset.
4. Choose Network.
5. To confirm, select Reset.
6. Follow the steps in the section below to connect to the hidden network.

If you didn't connect your thermostat to a Wi-Fi network during setup, or if you removed your thermostat's Wi-Fi information, use the thermostat to connect to a hidden network.

1. Press the thermostat's ring to bring up the Quick View menu.
2. Select Settings .
3. Choose Network.
4. Select Type network name. You may need to turn the ring past the list of Wi-Fi networks nearby to find this option.
5. Turn the ring to highlight a letter, number or symbol, and press to select to enter your Wi-Fi network's name.
   • Tap Shift to switch between lowercase and uppercase letters. Tap 123 to switch to numbers, symbols and accents. Tap ABC to switch back to letters.
   • If you accidentally select a character, use backspace to delete the last character entered.
   • If you want to go back and choose a different network, select Back .
6. Once you have typed in your network name, select the tick .
7. Type in your Wi-Fi network's password.

Nest Protect

Note: If you don't know your network's name, password or security type, sign in to your Wi-Fi router's admin page with a web browser to check. Check your router's manual for specific instructions.

Connect to a hidden network during setup

1. Follow the instructions to set up Google Nest Protect with the Nest app.
2. When you reach the Wi-Fi selection step, select Other network below the list of Wi-Fi network names. You may need to scroll down to find this option.
3. Type in your Wi-Fi network's name.
4. Select the type of security that your Wi-Fi uses: WEP, WPA or WPA2.
5. Type in your Wi-Fi network password.

Connect to a hidden network after setup

If you want to change from your current Wi-Fi network to a hidden network, or if you've recently changed your hidden network's settings, update Wi-Fi information in the Nest app.

2nd gen Nest Protect

1. On the Nest app home screen, tap Settings .
2. Tap Home info.
3. Choose Home Wi-Fi help.
4. Select the Protect that you want to update.
5. Tap Start Next.
6. Choose Other network below the list of Wi-Fi network names. You may need to scroll down to find this option.
7. Type in the hidden network name, password and security type (WEP, WPA or WPA2).
8. Tap Next.
9. Once your Protect is successfully connected, select Done.

1st-gen Nest Protect

1. Remove Nest Protect from your account in the Nest app.
2. Set up your Protect in the Nest app again.
3. Factory reset Nest Protect.
4. Follow the instructions above to connect your Protect to a hidden network during setup.

Note: If you go to Settings Home info Home Wi-Fi help, then select your 1st gen Nest Protect, it will also tell you to remove your Protect from the app and set it up in the app again.

Nest Connect and Nest x Yale lock

Important: The Google Nest x Yale lock does not connect to Wi-Fi directly. It connects to the Internet with Nest Connect that serves as a bridge between the lock and your Wi-Fi network.

Note: If you don't know your network's name, password or security type, sign in to your Wi-Fi router's admin page with a web browser to check. Check your router's manual for specific instructions.

Connect to a hidden network during setup

1. Follow the instructions to set up Nest x Yale lock or Nest Connect in the app.
   Important: You must have a Nest Connect in the Nest app to set up the Nest x Yale lock and connect it to your Wi-Fi network.

2. Once you reach the Wi-Fi selection screen, select Other network at the bottom of the network list. You may need to scroll down to find this option.

3. Type in your Wi-Fi network's name.

4. Select the type of security that your Wi-Fi uses: WEP, WPA or WPA2.

5. Type in your Wi-Fi network password.

Connect to a hidden network after setup

If you want to change from your current Wi-Fi network to a hidden network, or if you have recently changed your hidden network's settings, update Wi-Fi information in the Nest app.

Note: Make sure that your phone is near your Connect or Guard and is connected to Wi-Fi.

1. On the Nest app home screen, tap Settings .
2. Tap Home info.
3. Choose Home Wi-Fi help.
4. Select the Connect or Guard that you want to update.
5. Tap Start.
6. Select Next.
7. At the bottom of the network list, choose Other network. You may need to scroll down to find this option.
8. Type in the hidden network name, password and security type (WEP, WPA or WPA2).
9. Tap Next.
10. Once your Connect or Guard is successfully connected, select Done.