FAQs about Nest Connect

Google Nest Connect does three things: it extends the range of your Google Nest Secure alarm system so you can install your Google Nest Detect sensors farther away, it has a backup battery in case the power goes out, and it enables Nest products like the Google Nest × Yale Lock to connect to the internet.

Using Connect with the Nest Secure alarm system

Adding a Connect to Nest Secure can provide that extra boost
sometimes needed to get reliable coverage throughout large
homes. So even if you have Detects installed at the other end
of your home, they can still communicate with Google Nest Guard.

Using Connect with your lock

Connect allows you to use the Nest × Yale Lock with the Nest
app.

Nest secure connect front angle image.

 

When would I need a Connect? 

If you have a Nest Secure alarm system

You may need a Connect to help your Detect sensors communicate with Guard if you have:

  • A larger home where Detects are installed far away from your Guard. Connect extends the range and provides an extra boost to help improve communication between your Detects and Guard.

  • Wireless interference that’s preventing your Detects from communicating with Guard. This can be due to a few factors like walls, floors, and other Wi-Fi networks disrupting wireless signals. If you find your Detects intermittently disconnecting, Connect may help your Detects better communicate with Guard. Check out our wireless troubleshooting article.

Nest x Yale Lock Nest Guard Router image.

If you have a Nest x Yale Lock 

In order to help save battery power, the Nest × Yale Lock doesn’t connect directly to Wi-Fi. Instead, it pairs with a product that has Nest Connect built in, which then connects to Wi-Fi.

  • You might not need a Connect if you have a Nest Secure alarm system in your home. Your Nest Guard has Nest Connect built in to help your lock connect to Wi-Fi.

  • You do need a Connect if you don’t have Nest Secure to allow you to control the Nest × Yale Lock remotely with the Nest app.

Nest x Yale Lock Nest Connect Router image.

How do I install Nest Connect? 

If you have other Nest products in your home already, make
sure they’re nearby when you try to add your Nest Connect to
the Nest app. Your Nest Connect will connect to them during
pairing and they’ll need to be in range.

 

  1. On the Nest app home screen, tap Settings Nest settings icon icon.
  2. Select Add product icon Nest add product icon.  .
  3. Scan the QR code Nest QR code image.  on the back of your Connect.
  4. The app will walk you through setup.
  5. Then plug your Connect into a wall outlet between your Nest
    products to help extend the range.
 Nest connect being plugged into a wall outlet

If you have both Nest Secure and the Nest × Yale Lock, you can use the same Connect to extend the range of your alarm system and allow your lock to connect to Wi-Fi. In some cases, you may need more than one Connect if your lock and Guard are installed far away from each other.

What products does it work with? 

Connect works with the following products:

  • Nest Secure alarm system
  • Nest × Yale Lock

Does it do anything else? 

No. Connect is simply a range extender for Nest Secure and allows your Nest × Yale Lock to connect to the internet.

How many Connects can I put in my home? 

You can have up to 4 Connects per home in the Nest app.

Can I use one Connect to extend the range of another Connect? 

Yes. If you live in a particularly long house, you can use multiple Connects to extend the range of Nest Secure into the farthest parts of your home. Simply follow the steps in the Nest app to install your Connects and place them where you want in your home.

If I have more than one Nest x Yale Lock, do I need more than one Nest Connect? 

If you’re installing multiple locks, you might need only one Nest Connect to work with your locks. However, if your doors are far apart or you live in a large home, you might need more than one Nest Connect. You’ll be able to tell because the lock that’s out of range will appear as Offline in the Nest app.

Does Connect use Wi-Fi? 

Yes, it helps devices that don’t have built-in Wi-Fi, like your Nest × Yale Lock, connect to Wi-Fi so that they can use the Nest app. Connect uses a Thread network to let your Nest products communicate with each other while saving battery life. Simply add Connect to your account in the Nest app and plug it into a wall outlet between Guard and your Detects to extend its range or between your lock and internet router to create a Wi-Fi bridge.

And if you’re a developer, you can peek under the hood at the following website:

         Nest Developers: Weave, built by Nest. For thoughtful things. >

Do I need a Connect if I have a Wi-Fi mesh network? 

A mesh network typically refers to products that expand Wi-Fi coverage throughout your home. Common Wi-Fi mesh network products include Google WiFi, Eero, Netgear Orbi, Plume, and others.

However, your Detects and your Nest x Yale Lock don’t connect directly to Wi-Fi, so having a Wi-Fi mesh network doesn’t do anything for them. Instead, these two products use a low-power wireless technology called Thread, which helps them conserve battery power.

What if my Connect doesn't seem to be working properly? 

See our recommendations in the following article:

        Troubleshooting Nest Connect >

 Nest secure connect wall plant.

 

Was this helpful?
How can we improve it?