How to connect your Nest product to a hidden Wi-Fi network

If your Wi-Fi's network name is hidden, you'll need to manually enter your Wi-Fi network information in the app. Select your product below for instructions.

Important: Wi-Fi network names and passwords are case-sensitive. So if your Nest product doesn't connect the first time, double check your network name, password, and security type, then try entering your Wi-Fi network information again.

What to do when you change your Wi-Fi settings, password, or replace your router >

Nest camera and Nest Hello

First follow the instructions to connect your Google Nest camera to the app or connect Google Nest Hello to the app. Once you've reached the Wi-Fi selection screen:

  1. Select Other network below the list of Wi-Fi network names. You may need to scroll down to see this option.
  2. Type in your Wi-Fi network's name.
  3. Select the type of security that your Wi-Fi uses: WEP, WPA, or WPA2.
    Note: If you don't know your network's name, password, or security type, you can usually check by signing in to your Wi-Fi router's admin page through a web browser. See your router's manual for specific instructions.
  4. Enter your Wi-Fi network password.

After you've entered your Wi-Fi network information, your camera will be able to connect.

Nest thermostat

After setup, your Google Nest thermostat may ask you to connect to a Wi-Fi network. When you choose to connect, you'll see a list of wireless networks nearby, followed by a few options:

On the thermostat

  1. Press the thermostat ring to bring up the Quick View menu.
  2. Select Settings Nest settings icon.
  3. Choose Network.
  4. Select Type Network Name. You may need to turn the ring past the list of Wi-Fi networks nearby to see this option.
  5. Turn the ring to highlight a letter, number, or symbol and press to select to enter your Wi-Fi network's name. Use the "ABC" icon to switch between lowercase letters, uppercase letters, numbers, and symbols. If you accidentally select a character, use backspace ⌫ to delete the last character entered. If you want to go back and choose a different network, select back app back arrow icon.
  6. Select the check mark thermostat done icon once you've entered your network name.
  7. Enter your Wi-Fi network password.

Note: If you don't know your network's name, password, or security type, you can usually check by signing in to your Wi-Fi router's admin page through a web browser. See your router's manual for specific instructions.

After you've entered your Wi-Fi network information, your thermostat will be able to connect.

If you've recently changed your Wi-Fi settings, first remove the current Wi-Fi information on your thermostat: Press the thermostat ring and then Select Settings Nest settings icon and thenSelect Reset and thenChoose Network and then Select Reset to confirm. Then follow the steps above.

Nest Protect

First follow the instructions to set up Google Nest Protect with the app. Once you've reached the Wi-Fi selection screen:
  1. Select Other network below the list of Wi-Fi network names. You may need to scroll down to see this option.
  2. Type in your Wi-Fi network's name.
  3. Select the type of security that your Wi-Fi uses: WEP, WPA, or WPA2.
    Note: If you don't know your network's name, password, or security type, you can usually check by signing in to your Wi-Fi router's admin page through a web browser. See your router's manual for specific instructions.
  4. Enter your Wi-Fi network password.

Important: If you've already set up your Nest Protect and you want to connect it to a hidden network, you'll need to go through setup with the app again.

Nest Secure, Nest Connect, Nest x Yale Lock

Important: The Google Nest × Yale Lock does not connect to Wi-Fi directly. It connects to internet through another product that has both Wi-Fi and Thread, like Google Nest Guard or Google Nest Connect.

How Nest products use Thread and Wi-Fi >

First, follow the instructions to add Connect or Guard to the app. Once you've reached the Wi-Fi selection screen:

  1. Select Other network below the list of Wi-Fi network names. You may need to scroll down to see this option.
  2. Type in your Wi-Fi network's name.
  3. Select the type of security that your Wi-Fi uses: WEP, WPA, or WPA2.
    Note: If you don't know your network's name, password, or security type, you can usually check by signing in to your Wi-Fi router's admin page through a web browser. See your router's manual for specific instructions.
  4. Enter your Wi-Fi network password.

After you've entered your Wi-Fi network information your Nest product will be able to connect.

Tip: If you’re adding a lot of Nest products to the app and if you’re comfortable changing your router settings, you can make your Wi-Fi network name visible temporarily. You can hide it again after connecting your Nest products.

Check your router's manual to learn how to hide or unhide your Wi-Fi network's name. You may also be able to find instructions online if you search for your router model.

 

 

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