1st gen Nest Aware subscriptions ending

If you want to cancel your 1st gen subscription, you can cancel through the Nest store.

Before you cancel your subscription, keep the following in mind:

• If you cancel all your 1st gen subscriptions, you won't be able to sign up for it again, and you'll lose any video history that wasn't saved to the app.
• You can no longer add any new Nest Aware (1st gen) subscriptions, but you can switch to the latest Nest Aware subscription that covers all cameras and doorbells in your home for one simplified price. To switch subscriptions, you'll need to migrate to a Google Account if you haven't already.

If you purchased your subscription through one of our partners, their policies for canceling your subscription might be different. Contact the partner directly to learn more.

As of July 13, 2023, you won't be able to switch to a different Nest Aware (1st gen) subscription type. However, you can switch to the latest version of a Nest Aware subscription. The latest version will cover an unlimited number of cameras in your home for one low price. To switch to the latest version, you'll need to migrate to a Google Account if you haven't already.

No, the subscription is tied to the camera, so you'll either need to cancel the subscription and purchase the latest Nest Aware to cover all cameras in your home under one subscription, or physically swap your cameras.

Change which camera has a Nest Aware (1st gen) subscription

• Cancellation is immediate and can't be undone.
• As of July 13, 2023, canceled subscribers are no longer able to resubscribe to Nest Aware (1st gen).
• All video history, settings, and preferences related to the subscription will be erased.
• Clips and timelapses that were created will be saved in your account in the Nest app until they're manually deleted.

Annual and monthly subscriptions

When you cancel an annual or monthly subscription, you'll be issued either a prorated refund or prorated credit:

• If you cancel all of the subscriptions for the cameras in your Nest home, you'll get a prorated refund.
• If you still have one or more active Nest Aware subscriptions in your Nest home, you'll get a prorated credit applied to your next bill.

Cancellation policies for our partners

If you purchased your subscription through one of our partners, their policies for canceling your subscription might be different. Contact the partner to learn more.

You can use a new or different credit card with an existing Nest Aware subscription. Go to the Nest store to make changes to your credit card information.

Note: If you purchased your subscription through one of our partners, their policies for changing your credit card may be different. Contact the partner to learn more.