Make calls on Google Home

With Hands-Free Calling on Google Nest or Google Home speakers or displays, you can call friends, family, and businesses using just your voice. This functionality is available in the U.S., U.K., and Canada (English and French) (excluding territories). If you're in Australia, you can make mobile calls on Google speakers and displays with Telstra.

What you need

  1. The latest version of the Google Home app.
  2. Google Home firmware version is 1.39154941 or higher. Here's how to check your firmware version.
  3. Google app version is 7.17 or above. To check your Google app version number,
    1. Open the Google app  and then at the bottom of the screen, tap More and then Settings and then About and then check the version number. To get the latest version, go to the Google app page on the Play Store and tap Update.
  4. Your Google Account is linked to Google Home.
  5. You are located in the U.S, UK or Canada.
    Note: Continental U.S, Hawaii and Alaska only. US territories are not currently supported.  
  6. Your Google Assistant language set to English US, English UK, Canadian English, or French Canadian.

Who you can call

  • US or Canada phone numbers from a US or Canada number
  • UK phone numbers from a UK number
  • International and premium (1-900) numbers if you linked your Google Home to a:
    • Google Fi number
    • A Google Voice number that has credits.

Note: Google Fi and Google Voice are only available in the US.

You can’t make calls to emergency services.

How much calls cost

Calls are free to most US, UK, and Canada numbers.

If you linked your Google Fi or Google Voice number, you'll be charged at the listed rates.

Step 1. Set up calling

Step 1: Sync your contacts

To be able to call your Google Contacts, turn on personal results.

To be able to call contacts saved on your Android phone or tablet:

  1. Open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Verify that the Google Account shown is the one linked to your Google Home or Google Nest device. To switch accounts, tap another account or Add another account.
  4. Tap Manage your Google account.
  5. Scroll to and tap People & sharing and then Contact info from your devices.
  6. Turn on Save contacts from your signed-in devices.

If you have many contacts or new contacts, it can take a few minutes for them to sync.

(Optional) Step 2: Show your number when you make calls

If you don't want to show your number, the recipient will see "Private” or “Anonymous."

Show your phone number

  1. On your mobile device, open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Verify that the Google Account shown is the one linked to your Google Home or Google Nest device. To switch accounts, tap another account or Add another account.
  4. Go back to the home screen then tap Settings .
  5. Scroll to "Google Assistant services" then tap More settings and then Services and then Voice and Video calls and then Mobile calling.
  6. Under "Your own number," tap Edit and then Add or change phone number.
  7. Enter your phone number, then tap Add.
  8. You'll receive a text with a code. Enter the code, then tap Verify.
    Note: ​If you don't receive a code, wait 30 seconds, then tap Send new code.

You’ll see the phone number under “Your own number.” It can take up to 10 minutes for it to show up.

Hide your phone number

  1. On your mobile device, open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Verify that the Google Account shown is the one linked to your Google Home or Google Nest device. To switch accounts, tap another account or Add another account.
  4. Go back to the home screen then tap Settings .
  5. Scroll to "Google Assistant services" then tap More settings and then Services and then  Voice and Video calls and then Mobile calling.
  6. Under "Your own number," tap Edit.
  7. Tap Use unlisted number.

(Optional) Step 3: Use your Google Fi or Google Voice number

You can use this number when you make calls. This number is tied to your billing for those services.
Note: Google Fi and Google Voice are only available in the US.

  1. On your mobile device, open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Verify that the Google Account shown is the one linked to your Google Home or Google Nest device. To switch accounts, tap another account or Add another account.
  4. Go back to the home screen then tap Settings .
  5. Scroll to "Google Assistant services" then tap More settings and then Services and then  Voice and Video calls and then Mobile calling.
  6. Select an available service.
  7. Follow the steps.

Let multiple people make calls

To let multiple people call their contacts on Google Home, each person needs to set up Voice Match.

Important: If no one sets up Voice Match, everyone can use the contacts of the Google Home’s owner if they have personal results turned on.

Step 2: Make a call

Say "Ok Google" or "Hey Google," then say a command:

  • "Call [contact name]."
  • "Call [business name]."
  • “What is the nearest [business]?” then “Call them.”
  • “Call [phone number].”
  • "Redial."

Step 3. End a call

To end a call,

Using your voice

Say "Hey Google, stop." You can also use the commands “disconnect,” “end call,” or “hang up.”

From the device

Google Nest Hub Max, Google Nest Hub

  • Tap Answer.
  • Tap Decline.

Google Home

  • Tap the top to answer.
  • Press and hold the top to decline.

Google Home Max

  • Tap the line on the top or side to answer.
  • Press and hold the line on the top or side to decline.

Google Nest Mini

  • Tap the center to answer. 
  • Press and hold the center to decline.

Google Home Mini

  • Tap the side to answer. 
  • Press and hold the side to decline.

If the recipient ends the call, you'll hear the end call tone.

View activity

Within My Activity, you can hear a voice recording of the query used to start the call, or queries used to interact with the Assistant such as “Ok Google, hang up.” Nothing else is recorded.

Frequently asked questions

What does Google Home record?

Google Home records:

  • Voice commands after “Ok Google” or “Hey Google”. For example, this would be recorded: “Hey Google, call Bob” or “Ok Google, hang up.” The recording stops after that phrase.

Google Home doesn't record:

  • The phone conversation.

If I have multiple numbers associated with a contact, which one will it call?

Your Google Assistant will read out the different associated numbers and you can choose which number to call using a voice command. Eventually your Assistant will learn which number you use for certain contacts so you can skip this step in the future.​

Can someone call me on my Google Home (versus me calling them)?

We’re starting with outgoing calls, and we don’t have additional details to share regarding inbound calls.

Can you block people on Google Home?

Incoming calls aren't currently possible on Google Home so there's no ability to block a number.

What happens when you reach a number that has a menu and says “press 2”?

Use your voice to navigate through a phone tree. When the phone system gives you the prompt for the option you want, such as “press 2,” say “OK, Google, press 2.”

Can I call anyone all over the world?

If you are using your Google Fi or Google Voice account to make calls from Google Home, you can make calls to all the same countries your plan allows for including countries beyond Canada and U.S. You will be charged for such calls at the published rates of those respective services.
If you aren’t using a Google Voice or Google Fi account, we offer free calling to most numbers in the U.S. and Canada.

Can I call other Google Homes?

No, this is currently not possible as we do not support incoming calls but you can call the phones of friends, families and businesses.

Are there any content or usage policies that apply to calling on Google Home?

Google's Terms of Service and Privacy Policy apply to Google Home.  Additionally, Google Home follows the same acceptable use policy as Google Voice.  You can view the terms of that policy here.

 

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