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To get the most out of Google Home, choose your language in the dropdown at the bottom of the page. Need help? Speak to a Google Home support specialist: U.S.: 1-855-971-9121,  U.K.: 0800 026 1217, Canada: 844-701-7229.

Make calls on Google Home

With Hands-Free Calling on Google Home,  you can call friends, family, and businesses using just your voice. This functionality will only be available in the U.S. and Canadian English. Canadian French is coming soon. 

We’re starting to roll out Hands-Free Calling on Google Home to users in the U.S. and Canada over the coming week.

Who can I call? 

Call your own personal contacts or millions of businesses thanks to Google’s extensive business listings. You can also call a number by reading it aloud.

Calls to 911 services aren’t currently supported with your Assistant on Google Home.

International and premium rate (1-900) numbers are supported only if Google Home has been linked to your Project Fi or Google Voice number with credits (instructions below). You'll be charged for such calls at the published rates. Note: Project Fi and Google Voice are only available in the  U.S.

Step 1. Setup

Call businesses

You can start making calls to businesses right after you set up Google Home.

Call your contacts 

Step 1: Turn on Personal Results  

To call your contacts, make sure Personal results is turned on. 

  1. Open the Google Home app  .
  2. Make sure your phone or tablet is connected to the same Wi-Fi network as Google Home.
  3. Tap Menu  and confirm the Google Account listed is the one linked to Google Home. To switch accounts, click the triangle to the right of the account name.
  4. In the top left corner of the app Home screen, tap Menu  and then More settings. 
  5. Under  “Devices,” choose  the desired Google Home.
  6. Find the section labeled "Adjust settings for this device."
  7. Under "Personal results," slide the slider to the right .
  8. Repeat these steps for each Google Home device where you want to turn on calling contacts.
Step 2: Sync Google Contacts 

If you’ve turned on Personal Results, your Google Contacts are available from Google Home. In addition, you can call the contacts from your phone if they’re synced. 

Here is one way to ensure your device contacts are synced:

  1. Open the Google app.
  2. Tap Menu and thenSettingsand thenAccounts and Privacyand thenGoogle activity controlsand thenDevice information.
  3.  Turn this on

Note: If you have numerous contacts or new contacts, it may take a few minutes for them to be available for calling on your Google Home device.

Step 3: (Optional) Use your Project Fi or Google Voice number on outbound calls (U.S. only)

If desired, outbound calls can display your existing Project Fi or Google Voice number. This number is tied to your Google Voice or Project Fi account and billing.  Note: Project Fi and Google Voice are only available in the  U.S.

  1. Open the Google Home app .
  2. Make sure your phone or tablet is connected to the same Wi-Fi network as Google Home.
  3. Tap Menu  and make sure the Google Account listed is the one linked to your device.
  4. In the top left corner of the app Home screen, tap Menu  and then More settings
  5. Under "Services," tap Calls.
  6. Select from among the services that are available to you.

Step 2. Make a call

Unless you’re displaying a Project Fi or Google Voice number, all outbound calls use an unlisted number. Recipients will see something like "Private" or "Anonymous" as the Caller ID. 

  Say "Hey Google," then...
Call by business name "Call Bonnie's Flowers," “Call Perfect Nails”
Ask for nearest business, then call “What is the nearest pharmacy?” > “Call them”
Call by a number  “Call 123-456-7890”

Call by contact name in contact list

Note: You must turn on Personal results.

 "Call Dad," "Call Bob"

Redial last number attempted

"Redial"
Control volume "Set volume to 5", "Set volume to 40%"

Step 3. End a call

To end a call,
  • Tap on the top of Google Home or
  • Say "Hey Google, stop/disconnect/end call/hang up."

If the recipient ends the call, you'll hear the end call tone. 

Talk to your Assistant while on a call

During a call, you can place a call on hold and talk to your Assistant by using a voice command, or by press and holding the top of Google Home.

While talking to your Assistant, 

  • The person you called can't listen to what you or your Assistant says.
  • You can't listen to what the person you called is saying.

After your Assistant answers your question or completes your requested action, your call will automatically resume.

Note: While on a call, you can't do certain actions, including:

  • Listen to music, news, or podcasts
  • Listen to My Day
  • Use Apps for the Assistant 
  • Make another phone call
  • Play games 

Multiple users & calling contacts

Multiple people can connect to one Google Home and call their personal contacts. With your permission, your Assistant can distinguish your voice from others in your home, so when you say “Call mom,” we’ll call your mom. Here's how to set up multiple users on Google Home.

Voice commands for multiple users when making calls

Voice commands have different actions if the requester is a linked user or a guest. Here's an overview: 

  Users who linked their Google Account and voice Guests and unlinked housemates
Voice commands:

Will use personal contacts of each user. 

No one else can access these personal contacts using voice commands.

Won’t access any personal contacts.

If no user has linked their voice, everyone can access the personal contacts of the first user who linked its Google Account if Personal Results is turned on. 

View activity

Within My Activity, you can hear a voice recording of the query used to start the call, or queries used to interact with the Assistant such as “Ok Google, hang up.” Nothing else is recorded. 

Frequently asked questions

What does Google Home record?
Google Home records:
  • Voice commands after “Ok Google” or “Hey Google”. For example, this would be recorded: “Hey Google, call Bob” or “Ok Google, hang up.” The recording stops after that phrase. 

Google Home doesn't record:

  • The phone conversation. 
How much will calls cost?
Calls to most U.S. and Canada numbers are free.
If you linked your Project Fi or Google Voice account, you'll be charged at the listed rates of those services.
If I have multiple numbers associated with a contact, which one will it call?
Your Google Assistant will read out the different associated numbers and you can choose which number to call using a voice command. Eventually your Assistant will learn which number you use for certain contacts so you can skip this step in the future. 
Can someone call me on my Google Home (versus me calling them)?
We’re starting with outgoing calls, and we don’t have additional details to share regarding inbound calls.
Can you block people on Google Home?
Incoming calls aren't currently possible on Google Home so there's no ability to block a number. 
What happens when you reach a number that has a menu and says “press 2”?
Many telephony systems today support voice input to navigate a menu, so this shouldn’t be an issue. In addition, we're working on supporting touch-tone via voice but this is not currently supported.
Can I call anyone all over the world?
If you are using your Project Fi or Google Voice account to make calls from Google Home, you can make calls to all the same countries your plan allows for including countries beyond CA and U.S. You will be charged for such calls at the published rates of those respective services. 

If you aren’t using a Google Voice or Project Fi account, we offer free calling to most numbers in the U.S. and Canada.

Elise is a Google Home expert and author of this help page. Leave her feedback below about the page.

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