For one or more of your online vehicle offers, you've submitted the condition [condition] attribute with a value of new for a region that does not yet support this type of offer. As a result, your offer has been disapproved in regions where new online offers are not yet supported.
To resolve this issue, remove the value online from the option [option] sub-attribute of the vehicle fulfilment [vehicle_fulfillment] attribute. Alternatively, you may change the value to in store [in_store] or deliver to shop [ship_to_store] provided that you follow the requirements for those sub-attributes. To remove the value online from the vehicle fulfilment [vehicle_fulfillment] attribute, follow the instructions below.
Instructions
Step 1: See the affected products
- Sign in to your Merchant Center account.
- Select Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to see current issues affecting your products.
- Click the filter icon
to filter by destination and select Vehicle ads.
To download a list (.csv) of all affected products for all issues:
- Click the download button
next to the filter button
To download a list (.csv) of all affected products for a particular issue:
- Find the issue under the 'Issue' column, then click the download button
To see a list of up to 50 products with this particular issue:
- Find the issue under the 'Issue' column, then click View examples in the 'Affected items' column.
Step 2: Remove the online vehicle fulfilment attribute from the offer
- Filter the downloaded report so that you only see products with:
'Issue title' = New vehicle ineligible for online fulfilment. - Search your product data for those products and remove the value
onlinefrom the option[option]sub-attribute of the vehicle fulfilment[vehicle_fulfillment]attribute for this offer.
Step 3: Resubmit your product data
- After you've updated your product data, resubmit it using one of these methods:
- Next, check that you've fixed the issue by making sure that it's no longer listed on the Diagnostics page.
Bear in mind: It may take some time for your change to be reflected on the Diagnostics page.
